Technical Training Lead

SQA protects through quality. We have a global footprint that supports complex and highly 

regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted 

our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its 

client partners and their supply chain in over 90 countries annually, deploying over 1000 associates. 

SQA understands the complexity and challenges of a global supply chain and our clients see that 

the results from SQA exceed their internal efficiencies. Annually, SQA performs over 3,000 audits, 3 

million parts inspected at the source, and 70,000 hours of Engineering Supplier Development. This 

occurs in the form of managed programs at their suppliers that include, but may not be limited to, 

audits, assessments, supplier development, part approvals, inspection, remediation, self-release, 

and full-time surveillance.

Overview:

As a Technical Training Lead at SQA Services, you will play a pivotal role in supporting that the 

training developed by the organization meets the needs of each associate job description and that 

the training is aligned with the goals of each managed program. At the same time the training lead 

will make sure that training programs are met and executed according to operational plans. 

Primary Responsibilities

• Collaborate with subject matter experts to design and deliver training materials, including presentations, manuals, and online resources.
• Conduct individual associate and team skills gap analyses 
• Develop technical training courses for all associate qualifications (inspectors, auditors, engineers, etc) 
• Coordinate program-related trainings, including presentations of workbooks, technical parameters and customers deliverable expectations. 
• Ensure all new hires undergo basic technical training
• Liaise with industry experts and organize workshops and classroom-style trainings
• Schedule in-house educational sessions using e-learning platforms
• Measure improvements in employees’ job performance at the end of each course
• Gather feedback from trainees and instructors and recommend suggestions to the learning process
• Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes.
• Stay up to date with industry trends and advancements in technology to ensure training materials are current and relevant.
• Collaborate with the associate care department to monitor and track associate progress and performance following training, providing additional support or resources as needed.

Required Qualifications:

•  3+ years proven experience as a Technical Training Manager, Technical Trainer or similar role
• Experience in developing technical course content both for novices and experts with technology
• Knowledge of web-based learning platforms and modern educational techniques
• Excellent communication skills with the ability to explain technical terms using simple language
• BSc in Information Technology, Computer Science or relevant field

Preferred Qualifications:

• Additional certification in training (e.g. Certified Technical Trainer) is a plus

Quality is SQA’s culture and keeping the world safe is SQA’s mission. SQA employees empower 

our partners with the expertise, professionals, and systems to proactively and predictively manage 

supply chain risks, creating safer and more reliable products for end users.

SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence 

and qualifications and will not be influenced in any manner by race, color, religion, gender, national 

origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, 

mental or physical disability or any other legally protected status.

(*) To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) 

U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) 

Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. 

Department of State. Learn more about the ITAR here.

#ZR