Technical Support Summer Intern 2025

Posted 10 Days Ago
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Vilnius, Vilniaus miesto savivaldybė, Vilniaus apskritis
Internship
Healthtech • Biotech
The Role
Assist customers with troubleshooting Dexcom's CGM product issues, update technical documentation, analyze support trends, and collaborate to improve workflows.
Summary Generated by Built In

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

About Dexcom’s Summer Intern Program:

Looking to spend your summer working with innovative technology and changing the lives of patients with diabetes? Dexcom’s EMEA internship program provides an experience driven program aimed at developing the next generation of talent. Our onsite and hybrid work models ensure that we can invite diverse and talented intern to join us in our affiliate in Vilnius. Interns will have the chance to gain knowledge and develop their skills while contributing to key company projects and initiatives. Dexcom interns have earned the nickname of “Game Changers” based on their ability to leave a lasting impact on our organization. We are excited to welcome our next class of Game Changers for summer 2025!   

 

Internship Department Details:  

  • Department Name: Technical Support  

  • Business Function: Quality 

  • Team Highlights:  

  • Gain hands-on experience in providing technical assistance for Dexcom’s innovative CGM (Continuous Glucose Monitoring) technology. 

  • Work directly with customers and internal teams to troubleshoot product issues and ensure customer satisfaction. 

  • Collaborate with cross-functional teams, including Quality, Engineering, and Customer Service, to drive product improvements. 

 

Where you come in:

  • You will assist customers with troubleshooting device functionality and resolving technical issues. 

  • You will support technical documentation updates and contribute to knowledge base improvements. 

  • You will analyze common support trends and provide insights for service enhancements. 

  • You will collaborate with internal teams to streamline technical support workflows. 

  • You will develop a strong understanding of Dexcom’s technology and product ecosystem. 

 

What makes you successful:

  • You have strong problem-solving skills and a passion for helping customers resolve technical issues. 

  • You are a clear and effective communicator, able to explain technical concepts in simple terms. 

  • You bring a proactive approach to troubleshooting and identifying solutions. 

  • Your proficiency in technical support tools, CRM systems, or troubleshooting software is a plus. 

  • Fluency in English, both written and verbal, is required. Proficiency in German or French is a significant advantage

 

What you’ll get from your Intern Program:

  • A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.  

  • Meaningful work and assignments that impact your early career development.  

  • Participation in a targeted Learning Series that encourages professional development topics and provides insight into Dexcom's culture and career opportunities.  

  • Engagement in Social Events, Intern Recognition Awards, Volunteer Opportunities, and more!  

 

Experience and Education Requirements:

  • Must be a currently enrolled student at a university (Year 2-4). 

  •  Business, Finance, Linguistics studies background preferred. 

  • Technology savvy and comfortable working with support systems and troubleshooting tools. 

 

Salary Details:

Monthly base salary for this internship is up to €700 gross. The final offer will depend on your qualifications, competencies, and professional experience.

 

Flex Workplace: Your primary location will be office in Vilnius 

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €0.14 to €0.18 gross. Final offer will depend on your qualifications, competencies, and professional experience.

Top Skills

Crm Systems
Technical Support Tools
Troubleshooting Software
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The Company
Chatswood, New South Wales
7,214 Employees
On-site Workplace
Year Founded: 1999

What We Do

Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started.

We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by over 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more.

Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us

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