Are you passionate about technology and helping others? At Amazing Charts, we’re looking for a Technical Support Specialist to provide top-notch assistance to our clients. If you enjoy solving problems, working with software, and building strong customer relationships, we’d love to hear from you!
What You’ll Do:
- Respond to incoming support calls, chats, and emails with professionalism and efficiency.
- Assist clients with software implementation and data extraction to optimize their experience.
- Use remote login tools to troubleshoot and resolve technical issues.
- Proactively make outbound calls to follow up on pending support cases.
- Maintain detailed case documentation and contribute to support resources.
- Foster strong client relationships by providing clear, helpful solutions.
- Stay up to date on software updates and help roll out new features.
- Collaborate with Client Success Managers to ensure seamless support.
- Escalate complex issues to the appropriate teams when needed.
What We’re Looking For:
- A customer-first mindset with a polite and professional attitude.
- Strong verbal and written communication skills.
- Ability to multi-task and prioritize based on issue severity.
- Basic knowledge of Microsoft Windows functions and file structure.
- Familiarity with Microsoft Dynamics and SQL (a plus, but not required).
Why Join Us?
- Casual & flexible work environment (including remote work options).
- Comprehensive employee benefits.
- Paid vacation to support work-life balance.
About Amazing Charts
Founded in 2001 by a practicing physician, Amazing Charts understands the challenges clinicians face. We’ve been consistently recognized as a top EHR for ease of use and affordability. In 2017, we became part of Harris Healthcare, strengthening our mission to provide innovative solutions for ambulatory care practices.
Ready to make an impact? Apply today!
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
