Technical Support Specialist

Make your next move an expert one.

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

About you

We are seeking a Technical Support Specialist to join our Colliers IT Team. This position will be responsible for working alongside the End User Computing and Infrastructure teams with the common goal of supporting the technology needs of dedicated customers and repairing services as quickly as possible for the offices in the Greater Philadelphia area.

In this role, you will…

• Provide desk side support for hands on issues Perform Board-Room presentation setups Replace failed phones, printers, network cables

• Replace failed hardware on desktop and laptop computers Image laptops, desktops, and workstations Order/Setup/Provisioning of New Hire equipment Decommissioning of old hardware

• Coordinate office/cubicle setup and moves Installation and configuration of network printers

• Assist with company-based software/hardware deployments

• Assist in LAN/WAN operations, including hardware install, support, documentation Familiarity with remote desktop support tools

• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions

• Resolve incidents and service requests within the required SLA Perform problem resolution research and document solutions Escalate out of scope or unresolved tickets to appropriate IT personnel

• Monitor and implement company policies, procedures, and standards to ensure compliance is met Operational knowledge of networking, telephone, and infrastructure concepts

• Must be able to travel to nearby sites in Philadelphia to provide IT Support

What success looks like

• Must be able to work independently and in groups on IT initiated projects as required Coordinate office needs with Regional IT Manager and/or local office managers

• Participate in technology implementations, both corporate wide and business-unit based

• 3+ Years of experience in an IT support environment

• Experience supporting Windows /MacOS operating systems Advanced software and hardware technical skills

• A+ Certification & ITIL Foundations Certification Possess a strong self-starter attitude

• Ability to deliver excellent customer service at all levels of the organization and with external partners

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Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [email protected] for assistance.