As a Technical Support Specialist at FreeBalance, you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise and serve as a subject matter expert for technical analysis and specification efforts
Main responsibilities
- Installation and maintenance of FreeBalance Application
- Analyse the system and database logs and help support team to identify system issues.
- Maintaining and updating the technical documents.
- Development and deployment of custom reports and dashboards based on the project needs.
- Provide necessary technical support to Research & Development team.
- Analyse the new technical requirements, document the requirement, and share with the solution team.
- Monitoring the system performances & utilization of servers & database.
- Act as primary technical contact for the client during deployment and post-implementation.
- Provide 1st and 2nd level support to Government.
- Other duties as assigned.
- Travel as required.
Requirements
- University degree or College diploma in Computer Science, Systems Engineering, Software Programming, or related field;
- Knowledge of enterprise hardware systems, networks, application software and database systems will be considered an asset;
- Knowledge of Business Intelligence, Dashboard and Reporting solutions, Pentaho knowledge required, BIRT or Crystal Reports experience considered an asset;
- Must have experience in Oracle Database Administration on Tomcat and other middle-ware administration such as JBOSS/websphere;
- Experience in Database clustering;
- Experience in Windows and Linux operating systems;
- Excellent client management and organization ability;
- Excellent interpersonal and communication (verbal and written) skills in English and Spanish.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.
Top Skills
What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world.
Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world.
With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm.
The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
