Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. We do this through a step change in value creation for all our stakeholders and enabling success for our Areas and frontlines. Commercial & Operations brings together our business lines, (New Building Solutions, Service and Modernization) together with global installation, business architecture and portfolio management, sales development, marketing and brand and business development, to be all under one roof. In addition, there are two business segments with dedicated teams in Commercial and Operations; Major Projects and Escalators and Doors. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.
KONE's Global Spares Supply (GSS) plans, sources and delivers quality spare parts and maintenance materials to KONE frontlines and distributors across the globe. We stock over 60,000 materials across 4 distribution centers and fulfill over 600,000 orders per year. GSS plays a key role in enabling our maintenance business to achieve sustainable success with customers.
We are now looking for a
Technical Support Specialist
To take ownership of a role where the overall purpose is to support frontlines in fault finding and repairs for all kind of elevators in KONE services. In our global support organization, you will be collaborating with support colleagues worldwide in providing world-class customer support to all clients. Being a field support expert truly allows you to use the full breadth of your service experience, technical knowledge, and skills.
Responsibilities of the role:
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Technical support for KONE Frontlines and Global Spares Supply (GSS) teams at Electrification Category
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Maintenance field support for KONE Frontlines on Electrification Category
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Provide specialism for elevator maintenance document creation and maintenance
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Cooperate with KONE product development and advanced field support specialists at KONE and key suppliers
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Material identification support for Frontlines
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Supplier suggestions for sourcing on technically challenging materials
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Supporting life cycle management of spare parts
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Supporting production of spare parts for contract manufacturers
We expect you to have:
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Bachelor level technical or commercial degree
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At least 3-5 years of work experience in elevator maintenance and/or technical support, as well as strong product knowledge
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Knowledge of EMS (Electronic Manufacturing services) and PLM (Product Lifecycle)
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Excellent teamwork and training skills
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Ability to communicate fluently in Finnish and English
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Good computer skills with mainly Microsoft applications and SAP, PDM
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Customer focused mindset
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Initiative attitude and drive to get things done
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Good networking skills and a strong ability to interact and collaborate
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Ability to work independently and initiatively
For additional information please contact Jan Mälton, Elevator Electrifications Senior Manager [email protected] .
If you are interested in this position, please submit your application by 21st February.
#LI-GO
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
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