The Role
As a Technical Support Specialist, you will diagnose and resolve technical issues for clients through various communication channels, assist with IT system setup, maintain support documentation, and educate clients on best practices. Team collaboration and achieving client-focused results are key responsibilities.
Summary Generated by Built In
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
ClearSource is seeking for a dependable Technical Support Specialist to join our Service Desk team.
What you will do as Technical Support Specialist
- Diagnose and resolve technical issues via phone, chat, email, or remote access tools.
- Issue troubleshooting and resolution on a wide variety of PC, Windows, software, and connectivity issues (including tickets escalated from other techs)
- Perform routine system maintenance and updates.
- Assist clients with setting up and configuring IT systems, including desktops, laptops, printers, and mobile devices.
- Maintain accurate documentation of support requests and solutions in the ticketing system.
- Educate clients on best practices for system use and cybersecurity.
- Documentation (KB) writing and editing
- Teamwork & collaboration to achieve results for the client and their technology
- Efforts toward team and company goals
What ClearSource Needs from You
- At least 2 years experience in technical support and technology in general
- Proven experience in a technical support or IT helpdesk role.
- Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware.
- Proficiency in troubleshooting software and hardware issues remotely.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, or similar).
- Excellent communication and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- CompTIA A+ or Network+ certification (preferred).
- Dependability – be on time and fulfill expectations to support the team
- A “CAN DO” and confident attitude and approach
- Initiative - push yourself and ask for help/feedback.
- Organization - keeping our three main data sets up to date (KB, time and ticketing systems)
- Efficiency - while also being thorough and careful
Top Skills
macOS
Windows
The Company
What We Do
ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.
