Technical Support Specialist Level 1 - (Long Term Contract Full-Time) Potential to Full Time
Location: Remote USA or Canada (West Coast - Pacific Time Zone)
Compensation Range: $60,000 - USD 80,000
About Centric Software:
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com
Job Summary
Centric Software is seeking a motivated and detail-oriented Entry-Level Technical Support Coordinator to join our Global Support Operations team. This is a remote, full-time contract role ideal for recent graduates or early-career professionals eager to gain real-world experience in cloud operations, customer support, and enterprise software coordination.
In this role, you will work closely with Support, Cloud Operations, and Project Management teams to coordinate software updates, communicate with customers, and support internal process alignment. You’ll receive structured training on Centric PLM, our industry-leading platform, and gain insight into the world of SaaS and technical support.
Job Responsibilities
- Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
- Communicate proactively with customers about maintenance windows, security updates, and product enhancements
- Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
- Serve as a liaison between departments to ensure smooth, on-time project execution
- Assist in internal process improvements and documentation
- Participate in structured training programs to gain technical knowledge and product expertise
- Support project managers in customer-related activities and planning
What You’ll Gain
- Deep understanding of Centric PLM — the #1 global PLM software
- Exposure to cloud infrastructure, SaaS operations, and enterprise client communications
- Hands-on experience in technical coordination and project support
- Collaboration with cross-functional teams across time zones
- A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more
We’re Looking For Someone Who
- New Grad to 1 year of experience.
- Ability to work remotely, self-driven, eager to learn.
- Has strong communication skills, both written and verbal
- Is organized, detail-oriented, and able to manage multiple priorities
- Is curious, adaptable, and eager to grow in a technical environment
- Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
- Is comfortable working independently in a remote setting
- Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mthe ountain or Pacific time zones
Career Path & Evaluation
- Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)
- Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond
Top Skills
What We Do
Centric Software® is the innovator behind the #1 Product Lifecycle Management (PLM) platform, Centric PLM™, that is blazing the trail for brands, manufacturers and retailers across all segments of the consumer goods industry. Headquartered in Silicon Valley, Centric Software has shattered the mold to create state-of-the-art digital solutions to satisfy the needs of every player in the market, large and small, and supports their mission to develop high-quality, sustainable products that are on time and on trend.
- Centric PLM delivers enterprise-class merchandise planning, product development, sourcing, quality and product portfolio optimization innovations specifically for fast-moving consumer industries. Centric PLM streamlines the product development process from concept to retail.
- Centric Planning provides best-in-class data and visually driven financial, merchandise and assortment planning as well as store and vendor forecasting to maximize margins and for seamless and fast, pre and in-season execution.
- Centric Visual Boards improves collaboration and decision-making of merchandising and buying teams through intuitive digital boards, driving innovation and decreasing time to market.
All Centric solutions are market-driven, ensuring they meet the needs of customers. These innovations include the first ever PLM mobile apps, 3D CAD connectors, sustainability integrations, and more. Centric Software has the highest user adoption rates in the industry and proudly maintains a 99% customer retention rate due to its seamless implementation methodology which ensures that 100% of its customers go live. Centric Software is proud to provide the best solution, backed by the best team to service the best customers.
Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA). For more information, please visit www.centricsoftware.com.
