Create the future of e-health together with us by becoming a Technical Support Specialist I
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
- Responds to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue.
- Analyzes, troubleshoots, provides recommendations, and solves customer requests regarding IT items related to or affecting our software products.
- Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer’s network.
- Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
- Works with a team of dedicated IT professionals that focus on accomplishing team, department, company, and customer goals.
Your Qualification:
- Must be available between the hours of 7AM – 7PM CST.
- Minimum of 1 year providing technical hands-on support in a professional hardware or software environment.
- Certification as a Microsoft Certified Professional, A+, or Network+.
- Working knowledge of Terminal Services, Citrix, Cisco and Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
- Ability to manage multiple projects at the same time and thrive in a fast-paced high call volume environment.
- Strong customer facing communication skills (verbal and written). Must communicate in a professional, courteous, and respectful manner.
- Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring.
- Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals (printers, scanners, etc.)
What you can expect from us:
- Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
- Communities: At CGM the people and diversity are in the center of our attention.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.
Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey
Top Skills
What We Do
CompuGroup Medical is a global e-health provider with a comprehensive portfolio of cutting-edge IT solutions for the healthcare industry. We connect doctors, hospitals, community health facilities, dentists, pharmacists, health insurers and other service providers to create an integrated network of all healthcare stakeholders. As a result, we can help these organizations improve efficiency, optimize care and increase patient satisfaction while also improving profitability.
Our market-leading solutions include everything from electronic health records to innovative practice management systems. These solutions are present in over 400,000 practices and healthcare organizations worldwide. We are also proud to maintain and sustain long-term relationships with our clients, many of whom have been using our products for decades. Our dedicated, knowledgeable team consistently delivers innovative products and services with the customer in mind, knowing that in addition to running an effective business, their main focus is to heal the patient. We share that same passion and it drives everything we do.
As an owner-led and publicly traded company, CGM uniquely combines the personal touch of a local business with the strength of a global entity. We are committed to meeting and exceeding our clients’ expectations, and our goal is to become the #1 choice for all healthcare providers in the United States – a position we have already achieved in many other countries around the world.
