Are you passionate about technology, problem-solving, and delivering exceptional customer support? Amazing Charts is looking for an experienced and talented Technical Support Representative to join our Customer Support team! In this role, you’ll provide valuable assistance to Amazing Charts users, helping resolve technical issues, answering product-related questions, and sharing best practices to enhance their experience.
What You’ll Do
- Respond to support calls, chats, and emails with a professional and helpful attitude.
- Make outbound calls to address pending support cases.
- Use remote login tools to assist clients with technical and product-related issues.
- Troubleshoot and resolve issues whenever possible or escalate them as needed.
- Document case details accurately and keep records up to date.
- Develop and maintain client relationships by understanding their needs and providing solutions.
- Create and share support documentation to enhance user knowledge.
- Assist with rolling out software upgrades and planned maintenance.
- Stay current on the latest developments in Amazing Charts software.
What You’ll Need
- A customer-focused, polite, and professional demeanor.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize assignments based on issue severity.
- Basic understanding of Microsoft Windows and file structures.
- Familiarity with Microsoft Dynamics and SQL (preferred but not required).
What We Offer
- A casual work environment with remote work options.
- Comprehensive employee benefits.
- Paid vacation to support work-life balance.
About Us
Founded in 2001 by a practicing physician, Amazing Charts understands the challenges clinicians face daily. Recognized for its ease of use and affordability, Amazing Charts has been a trusted EHR solution for medical practices for over 20 years. Acquired by Harris Healthcare in 2017, Amazing Charts continues to grow as part of a robust ambulatory care solutions group.
Why Join Us?
At Amazing Charts, you’ll be part of a supportive and innovative team dedicated to transforming healthcare technology. If you’re ready to make a meaningful impact and grow your career, we’d love to hear from you!
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
