Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Manage, overview and coordinate the Technical Support team to support pre/after sales activities and supply technical support to Customers, Technical Centers and Sales remotely and on the field.
Main Tasks and Responsibilities
- Human resources management: direct responsibility of the Technical Support Team and responsibility of the Technical Centers work.
- Technical Support Service costs/revenues reporting. Responsibility of the economics management.
- Follow a complete project from the order to the customer hand hover and coordinates and controls CISA Technical Centers.
- Train the CISA Technical Centers about CISA products configuration, installation and customers management.
- Provide technical solutions, how to interact with the customers and best practices to Technical Support teams.
- Support, with the Technical Support Team, the Sales teams by provide the devices list, to better match the customer requirements.
- Apply structured problem-solving techniques to determine root cause(s) and possible corrective actions.
Key competencies
- Have the ability to support and coordinate technicians.
- Be able to properly deal with customers and adapt to different situations and customer requirements, proposing the best solution.
- Willingness to travel at short notice mainly in Italy, but also abroad.
- Skills in assertive communication and open mind and behavior in stress situations.
- High level electronic and informatic knowledge.
- Basic electric knowledge.
- Basic ethernet network knowledge.
- Basic mechanical knowledge.
Qualifications
- Bachelor Degree or University Degree in Electronic/Informatic.
- English language fluency (mandatory).
- IT literate with working knowledge of Microsoft Applications, essential (Excel, Word and Powerpoint).
- Experience in Technical Support/After Sales.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
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What We Do
Allegion (NYSE: ALLE) is a global pioneer in seamless access, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Focusing on security around the door and adjacent areas, Allegion secures people and assets with a range of solutions for homes, businesses, schools and institutions. Allegion had $2.7 billion in revenue in 2020, and its security products are sold around the world.
While Allegion is a new name in the security industry, we are not new. For over a century, we have kept people safe and secure with category leading products. From inventing the “panic release bar” exit device in 1908 to pioneering the first-ever electric-controlled lock, our brands have been innovators for almost as long as people have locked doors. Their entrepreneurial spirit is at the core of who we are.
As an independent Allegion, we are able to unlock our company’s true potential. By tapping into that entrepreneurial spirit that has made us the leader in mechanical security, we will continue to drive forward and integrate tomorrow’s electronic solutions into everything we do. Our long history of expertise in the commercial industry enables us to have better quality, stronger, and safer products for our residential customers. Together, with the power and passion of our global employees, we will realize Allegion’s full potential as we continue to be a leader in the global safety and security industry.
