Job TitleTechnical Support Manager
Location(s)Tokyo - BioLegend
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
Job Summary
Technical support for Japanese customers and Technical marketing.
Essential Functions
1) Technical support for Japanese customers
- Respond to inquiries about our products which will be coming in via telephone and/or email
- Troubleshoot complaints about our products which will be coming in via telephone and/or email, with help from US Tech team. This includes visiting customer’s site as needed.
2) Technical marketing
- Product training for Distributor
- Demo for new products at customer’s site as needed
- Writing technical / technical marketing articles for E-blast for BioLegend Japan Club members (including management of Club member list) and local news section of Japanese flagged webpage.
- Translation of marketing materials (English to Japanese)
- Translation of webpages (Japanese flagged pages, English to Japanese).
3) Trade show attendance
- Attend exhibition booth at scientific conferences (7-8 times /year).
- Create exhibition panels for the booth.
iACT Competencies
· innovate – Be better, keep improving, be more efficient, creative, and be in the forefront of development
· Aspire – Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
· Collaborate – Foster teamwork, common goals, selflessness, communication and mutual support
· Transform – Adapt, learn, re-invent and change for future development and growth
Minimum Qualifications – Education and Experience
· PhD degree in Science
· Frequency in English (Both read/write and listen/speak)
Preferred Qualifications – Education and Experience
· Post-doctoral experience
· Experience as technical support at a life science company in Japan
Work Environment & Physical Demands
Office
While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
What We Do
At Revvity, “impossible” is inspiration, and ""can't be done"" is a call to action. Revvity provides health science solutions, technologies, expertise and services that deliver complete workflows from discovery to development, and diagnosis to cure. Revvity is revolutionizing what’s possible in healthcare, with specialized focus areas in translational multi-omics technologies, biomarker identification, imaging, prediction, screening, detection and diagnosis, informatics and more. With more than $3 billion in revenue and over 11,000 employees, Revvity serves customers across pharmaceutical and biotech, diagnostic labs, academia and governments. It is part of the S&P 500 index and has customers in more than 190 countries. Learn more at www.revvity.com
