Technical Support Engineer
- - - - - - - - - - - -
KEY EXPECTED ACHIEVEMENTS
- Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations.
- Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed.
- Change Management: Participation in the change management process
- Problem Management: Participation in the analysis of root causes of incidents
- Monitor application performance and perform necessary maintenance and upgrades.
- Create, maintain, and manage knowledge base articles and documentation for internal and end-user support.
- Collaborate with cross-functional teams to improve application functionality and efficiency.
- Perform system diagnostics, software configuration, and basic database queries to resolve issues.
- Monitor and report on application metrics, including uptime, performance, and user satisfaction.
Technical Skills
- Operating Systems: Proficiency in Windows and Linux
- Hardware Knowledge: Familiarity with servers, storage devices, and other hardware components.
- Troubleshooting: Ability to diagnose and resolve software, Operating Systems issues.
- Scripting and Automation: Skills in scripting languages like Python, PowerShell, or Bash to automate tasks
- Virtualization: Basic knowledge of VMware, Hyper-V, or other virtualization technologies
- Database Management: Basic knowledge of SQL and database management systems
Interpersonal Skills
- Customer Service: Strong communication skills to explain technical issues to non-technical users
- Problem-Solving: Analytical skills to diagnose and resolve issues efficiently
- Time Management: Ability to prioritize tasks and manage time effectively
- Team Collaboration: Working well with other team members and departments
- Adaptability: Willingness to learn new technologies and adapt to changing environments
Additional Skills
- Technical Documentation: Writing clear and concise documentation for troubleshooting and procedures
- Security Awareness: Understanding of basic cybersecurity principles to protect systems and data
Benefits:
- Career development and training opportunities.
- Friendly, collaborative work environment with opportunities to make an impact.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
- English fluent (B2 – C1)
Missions:
- Perimeter: All Business application Worldwide in production.
- Resolve incident in a short time to give to the Business the best Quality.
- To work transversely with other service lines and business entities to meet the key performance indicators.
- Continuous improvement by participating to Problem management.
The main activities are:
- Contribute to incident resolution, service request completion and Change implementation
- Participate to patching activities
- Collaborate with other service in Michelin DOTI organizations including external partners.
Shift Structure:
- The support team operates 24/7, with shifts organized to ensure continuous coverage.
- Shifts are typically 8 hours long, with rotations to cover day, evening, and night shifts.
- Flexibility to work weekends and holidays as part of the shift rotation is required.
Top Skills
What We Do
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward....
