Clario is a 50+ year old company that delivers industry leading clinical trial endpoint technology solutions. The future of clinical trials is vibrant, with new technologies revolutionizing what’s possible. From new trial modes to faster and integrated evidence and findings, our innovative clinical trial solutions mean we can unlock better evidence.
As a Technical Support Engineer, you will be part of our Advanced Technical Support team, providing Tier 2/Tier 3 support for Clario’s product suite. This includes troubleshooting and analyzing issues related to handheld and tablet devices, web applications, and software platforms used globally in clinical research. You will play a key role in diagnosing technical issues, debugging, and collaborating with engineering teams to resolve product defects.
What You'll Do:
- Provide advanced technical support to internal users
- Investigate, diagnose, and troubleshoot issues related to mobile devices, tablets, and web applications
- Debug code and propose fixes for software-related incidents
- Liaise with Product Engineering teams to escalate and resolve product defects
- Monitor and track technical issues, ensuring timely resolution and documentation
- Lead technical investigations, setting up development environments and running debugging processes
- Provide mentoring and guidance on software technologies to peers
What You'll Bring:
- 3+ years of experience in software development or technical support
- Proficiency in Java, JavaScript, Python, SQL, HTML or similar languages
- Strong knowledge of relational databases and ability to write/debug advanced SQL queries
- Experience working with Linux-based environments
- Experience developing or supporting applications on mobile/handheld devices
- Background in life sciences, pharmaceuticals, or biotech industries is a plus
Why Join Clario?
At Clario, we put people first. We are committed to making a difference in clinical research and healthcare. Join us to be part of a global team that is dedicated to innovation, collaboration, and transforming lives.
Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.
Top Skills
What We Do
-- Clario has been named a Top Workplace by Energage for the 2022 Top Workplaces USA national awards. --
Clario generates the richest clinical evidence by fusing our deep scientific expertise and global scale into the broadest endpoint technology platform. By doing this, we empower our partners to transform lives.
With almost 50 years of experience, 19,000 clinical trials, and 870 regulatory approvals, Clario has mastered the ability to generate rich evidence across a Trial Anywhere™ portfolio: decentralized (DCT), hybrid and site-based clinical trials. With 30 facilities in nine countries across North America, Europe, and Asia Pacific, Clario delivers the power of certainty.
Partners
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Clario brings the best of ERT and Bioclinica together to
work alongside our partners to solve some of their biggest questions on topics such as:
- eCOA vs. paper
- Decentralized Clinical Trial (DCT)
- Rescue a clinical trial
- Broad endpoint technology: cardiac safety, imaging, respiratory
And many more.
People
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We are so honoured to be named a 2022 Top Workplace by Energage. One of our leading values at Clario is People First Always. We help individuals build meaningful careers at Clario as they serve to help transform patients lives.
Join us on this journey and check out our careers page:
https://clario.com/careers/
