What you will do
The MEA Technical Support -- BAS & Controls is an advance technical support role reporting to the Sales Operations Manage. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support, field support, technical updates, application assistance on current, discontinued products and training services for our BAS & Controls Customers.
As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact on our customer experience.
How you will do it
As a Technical Support Engineer, you will set up a support program in order to provide accurate and timely assistance to our customers with your technical expertise covering both pre-sales and post commissioned technical queries. You have an in-depth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues that are reported through the technical support channel.
You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude.
What we look for
Required
- Bachelor degree in Electrical / Electronics Engineering or equivalent
- Minimum 5 years technical support experience in Controls/Building Automation Systems.
- Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team, channel partners, consultants, distributors and end users
- Technical acumen with commercial understanding
- Flexible in travelling
- Ability to drive in UAE
- Fluent in English, Arabic is an advantage.
Preferred
- Experienced in using Salesforce.com & SAP
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
