Technical Support Engineer

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Do you love working with incredibly smart people who inspire you to be better and work harder every day? Do you love solving problems and crossing items off your to-do list? Do you want to contribute to a rapidly growing team? Consider joining us. Our Technical Support team is scaling and we’re looking to add a Technical Support Engineer to the team. 

Please note: This is an individual contributor role and previous managerial experience is not a required qualification. This is also a support role, not on the engineering team. 

You will:

• Become a member of our Technical Support team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.

• Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.

• Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.

• Contribute towards building a great company. 

Your team will: 

The Technical Support Engineer team is responsible for resolving clients’ technical support tickets while delighting our clients with excellent customer service. 

About you: 

• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm). Possible occasional on-call or weekend availability.

• Comfortable talking to customers over video conferences.

• Bachelor’s degree or equivalent

• 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.

• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.

• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.

• Experience with advertising or marketing technology, or SaaS support.

• Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).

• Resourcefulness. We don't have all the answers, but you'll need to find them.

• Great communication skills with external customers and internal stakeholders.  

• The ability to respond promptly and follow through on projects to completion.

• The ability to work and succeed in ambiguous situations with little direction.

• A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.

• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

• Open-minded, collaborative, dependable, and poised when working through customer or internal challenges.

Preferred Skills:

• Familiarity with SQL querying. Ability to execute and understand existing queries, and make adjustments as needed.

The approximate annual base compensation range is $71,000 to $95,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:

• People. Work with talented, collaborative, and friendly people who love what they do.

• Food. Enjoy catered meals, boundless snacks, and the occasional food truck.

• Fun. We host events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony. Flexible paid time off, remote work opportunities, and paid parental leave. 

• Stock. Every employee is a stakeholder in our future.

• Whole Health Package. Medical, dental, vision and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 

• Savings. Our 401K matching plan helps you plan ahead.

• Commuter Subsidy. $75 per month to be used toward commuter cards, monthly parking, rideshare pools, or metro/bus passes.

More about us:

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process .

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.