Join the vibrant team at Neo Group as a Technical Support Engineer and become an integral part of our exciting journey in the iGaming industry. We’re not just evolving; we’re revolutionizing the gaming landscape and mastering profitability at every turn. Your expertise will be pivotal in enhancing our commitment to excellence!
So, who are we on the lookout for?
Our ideal candidate is a self-starter who embodies a proactive approach. They possess excellent critical thinking abilities and can express their thoughts clearly and succinctly, both verbally and in writing. It's crucial for them to see tasks through to completion, managing all elements while utilizing analytical reasoning and effective problem-solving skills. Key characteristics include adaptability and flexibility, along with the capability to handle tasks independently and stay calm under pressure. We’re searching for someone who thrives in a collaborative team environment, enthusiastically sharing knowledge and supporting their colleagues, coupled with a genuine passion for optimizing workflows through automation.
So, who are we on the lookout for?
- Be the essential technical support for the AppSupport team, ensuring seamless operations.
- Diagnose and resolve service challenges within your expertise, keeping everything running smoothly and effortlessly.
- Unleash your creativity by designing and testing prototypes for innovative services.
- Enhance monitoring and logging systems, making them smarter, quicker, and more dependable.
- Collaborate with DevOps, SREs, admins, and developers, uniting diverse talents to back the AppSupport team.
- Maintain a steady flow of communication and support. going by preparing top-notch documentation and staying hands-on with the team’s day-to-day operations.
Technical Skills:
- Proficient in advanced Linux usage (familiarity with essential commands)
- Hands-on experience with Git
- Familiar with CI/CD tools such as GitLab and Jenkins
- Skilled in utilizing diagnostic tools within Linux
- Solid grasp of networking principles and protocols
- Experience with Docker technology
- Capability to write clear and readable scripts in Bash and Python
- Understanding of foundational information security principles
- Awareness of database concepts
- Proven experience with automation tools like Ansible and Terraform
- Experience with monitoring solutions, including Prometheus, Zabbix, Victoria Metrics, and Grafana
- Familiarity with logging frameworks such as ELK/OpenSearch and the Logstash+Loki stack
- A strong understanding of the significance of metrics, logs, and alerts
- Knowledge of orchestrators like Kubernetes and Rancher
- Comprehension of reliability principles, incident management, IaaC, GitOps, human factors, SL*, the importance of separating configuration from code, and the necessity of testing changes, among others.
🏥 Enjoy 3 paid health days per year for those unforeseen sick days or medical appointments.
🌴 Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
🛡️ Rest easy with comprehensive medical insurance coverage for employees.
🏋️♂️ Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
🎓 Stay ahead in your field with access to conferences and professional literature to fuel your growth.
🍎 Boost your energy and morale with complimentary snacks available in the office.
🎉 Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our connect with us on , and engage with us on .
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
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What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
