Technical Support Engineer

Posted 2 Days Ago
Be an Early Applicant
4 Locations
Remote
Entry level
Financial Services
The Role
The Technical Support Engineer will focus on optimizing product experience, conducting requirement analysis, assisting users and teams in problem-solving, performing data analysis for issues, and enhancing communication across teams.
Summary Generated by Built In

我们的愿景

作为�球⼗⼤数字资产交易所之⼀(仍在上升🚀),我们在交易、安� 和区块链产品创新�⾯提供⼀流的服务体验。

我们的⽬标是让所有⼈都能参与到加密市场的建设中来,使得最前沿的、最有潜⼒的加密货币项⽬得以安�上线并交易。你有�趣加⼊这样⼀⽀去中⼼化团队吗?


团队介绍

产品研发团队自成立以来一直秉承用户至上和安�至上的理念,产品不断更新迭代,技术稳中求新。 加�产研团队,你将和一群业�一流的技术伙伴一起,打磨高性能、高可靠、创新不断的�球Top5的平台,在这里,你的发展空间无限,未来可期。

我们正在�球招募更多优秀的志同道合的朋友加�我们,我们理想的候选人:积极主动,逻辑能力较好,有着良好的团队合作和沟通协调能力;�有一定专研精神,敢于挑战自我,勇于解决各种未知问题。

岗位职责

  • 主要侧重产品体验优化;
  • 参与�司产品的需求分析,深�了解各项业务;
  • 帮助用户、业务和产研分析、定位、重现、解决、跟踪线上问题;
  • 对问题进行复盘分析,参与知识库沉淀和工�建设,不断提升问题处理质量和效率;
  • 通过数据分析挖掘产研类问题,并进行问题追因,为产研提供数据支持和优化方向;
  • 在项目中保持各团队积极有效的沟通,驱动问题解决,�有发散性思维。

任职资格

  • 本科以上,计算机、数学相�专业毕业;
  • 对业务有自我独立见解、�有较强的业务分析能力和逻辑能力;
  • �有问题分析、总结归纳能力,能够准确定位问题、发散性发现问题,并持续跟踪问题;
  • 熟练使用数据库(SQL/MySQL)查询操作;
  • 熟悉互联网项目迭代测试流程;
  • 有金融相�测试经验优�;
  • 积极主动,沟通能力较强;
  • 对于行业要有一定的认知和热�。

Gate价值观

我们崇尚价值⾄上的原则,您的知识、愿景和⾃主性将在这⾥�分发挥, 我们专注于使⽤最好的产品和服务来赢得�球客户的赞誉,并将去中⼼化的理念带到世界各地。

我们的价值观�含正直、洞察、创新、求知与合作,在Gate.io ,我们致⼒于打造独特的Gate风格,并寻找与Gate.io价值观相契合的你。


我们的�司

Gate.io成⽴于2013年,是领�的加密货币交易所之⼀,在�球范围�提供 与多种领�数字资产交易相�的服务。Gate.io拥有�千万的注册⽤户,被认为是�球最安�和最可靠的加密货币平台之⼀。 Gate.io已经过区块链透明度验证,根据流动性和交易量 ,⼀直稳��球⼗⼤加密货币交易所⾏列(CoinGecko)。

Top Skills

MySQL
SQL
The Company
357 Employees
Remote Workplace
Year Founded: 2013

What We Do

Our mission is to serve the blockchain industry by providing secure and reliable products & services to consumers and companies around the world. Transparency, security & integrity are our main values. The "Gate ecosystem" consists of Wallet.io, HipoDeFi and Gatechain, all of which were created to provide users with a secure, simple and fair trading platform as well as the ability to safeguard assets and trading information. Currently, we provide trade, investment, and digital wallet services for more than 300 digital assets. We offer high-quality services for millions of users from over 130 countries.

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