Company Description
Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide.
By becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education.
Job Description
We are looking for a Junior Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Junior Technical Support Specialist to:
- Work in 5-day schedule (with duties on-call for nights and weekends),
- Monitor financial systems using proprietary monitoring systems,
- Register and resolve service requests, incidents, and problems,
- Assist to DevOps engineers, developers, and QA engineers,
- Communicate with client and partner company representatives,
- Exchange knowledge with colleagues.
Qualifications
Must-have skills:
- Basic UNIX/Linux training,
- Experience in Unix/Linux command line,
- Basic knowledge of shell script languages, AWK, Perl, etc.,
- Strong analysis, investigation, and troubleshooting skills,
- Good command of written and spoken English languages.
Nice-to-have skills:
- Work experience in Linux environment,
- Experience in customer service
- Understanding of ITIL/DevOps processes and routines,
- Experience with SQL-like command language,
- Experience with trading/exchange/risk management software usage,
- Experience with Atlassian software (JIRA, Confluence, etc.),
- Knowledge of HashiCorp stack and K8S,
- Bachelor’s degree in Computer Science or a related field.
Additional Information
Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
Flexibility benefits:
- Possibility of hybrid/remote work mode,
- Flexible working hours.
Health and recreation benefits:
- 20 days of paid vacation,
- 5 days of fully paid additional wellness days,
- Medical insurance – premium package,
- Free MultiSport card.
Facility benefits:
- Modern office with new equipment,
- Panoramic view of Vitosha mountain,
- PlayStation, Billiard, Relax zone and Gym,
- Parking space/public transport card,
- Free drinks and snacks.
Community benefits:
- Teambuilding activities,
- Corporate parties,
- Football club,
- Speakers' club,
- Free admission to corporate external events,
- Possibility of joining conferences and professional fairs.
Professional training benefits:
- English language courses,
- Local language courses for foreign employees,
- Unlimited access to self-learning platforms,
- Certification opportunities,
- Mentorship Program.
Social benefits:
- Referral bonuses for specific roles,
- Paid leave upon special events.
Top Skills
What We Do
Devexperts was founded in 2002 and specializes in the development of highly complex software solutions and services for the Capital Markets industry.
We develop financial software solutions for retail and institutional brokerages, wealth-management firms, investment funds, exchanges, and insurance companies.
Devexperts market expertise ranges from Equities to Options, to FX and Commodities in geographical locations as diverse as Chicago, New York, London, Tokyo, Istanbul, and Shanghai.
The Devexperts development team of 500 engineers is recognized as one of the best in the world. Since 2002, we have received more than 25 of the global software and financial industry's most prestigious awards.
In order to achieve competitive effectiveness, our project teams adhere to classic software development methodologies and employ elements of Agile software development, such as Scrum, Kanban, eXtreme Programming, Continuous Integration, and Test-Driven Development.
The high performance, scalability and integration capabilities of our products and services, along with 24x7x365 monitoring and support, result in some of the global financial industry’s most recognized and reliable technology applications (for leading US brokerage companies).
Devexperts has 3 key business areas:
• Trading platforms and brokerage automation
• Complex software development projects
• Market data products
Devexperts also provides consulting services for financial institutions in the fields of:
• Real-time transaction processing
• Trading automation
• Risk management
• Highly complex, enterprise-wide trading platform applications.
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