Technical Support Engineer (L2) - Remote UK or France

Posted 21 Days Ago
Be an Early Applicant
2 Locations
Remote
Senior level
Fintech • Payments • Financial Services
The Role
The Technical Support Engineer is responsible for delivering technical support, troubleshooting issues, mentoring junior engineers, and collaborating with teams to resolve customer issues
Summary Generated by Built In

About Cryptio

Cryptio is building the data infrastructure for the crypto economy. Our enterprise-grade back-office platform helps businesses and institutions automate financial reporting and compliance for digital assets—so they can navigate the crypto space with confidence. Backed by top investors like Point Nine, 1kx, and BlueYard, we’ve raised $26M and work with industry leaders like Circle, Uniswap, and even the Government of El Salvador. Currently, we are a team of 80 amazing people. Crypto needs better infrastructure to go mainstream—and we’re here to build it!

Location

At Cryptio, we’re a remote-first team, with most working 100% remotely, while others enjoy a mix of office time in our hubs in London or Paris. This role requires candidates to be based in the UK or France, and we support the setup that works best for your lifestyle and productivity—whether that’s fully remote, in the office, or a blend of both!

The Team

You'll be joining Cryptio's L2 Support Squad, a central team responsible for providing exceptional technical support to enterprise customers in the finance and accounting field. Led by Louis, this team works closely with the L1 Support squad, Customer Success, and our software engineers to resolve technical issues, unblock customers, and ensure smooth operations.

In this cross-functional, client-facing role, communication is key. You'll collaborate with different teams, troubleshoot complex technical issues, and automate solutions. A strong coding and scripting background is essential, and you'll be handling a variety of tasks in a dynamic, fast-paced environment.

What you'll be doing

  • Deliver exceptional technical customer support

  • Own, troubleshoot and resolve customer technical issues (Zendesk tickets)

  • Leverage your technical expertise to implement “one time fixes”

  • Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them

  • Contribute to our back office / tooling roadmap

  • Advocate Cryptio best practices both internally and externally

  • Provide feedback to the Engineering and Product teams, based on customer needs

  • Mentor technical support engineers with less experience

  • Collaborate with the Technical Support Lead to improve team processes and efficiency

We're looking for someone who has

  • 5+ years of experience in a relevant role

  • Strong scripting and SQL experience

  • Experience with Zendesk (or similar)

  • Strong knowledge of modern development tools (Git, Docker, CLI)

  • Familiarity with Grafana (or similar)

  • Excellent communication and organisational skills

  • A collaborative mindset and team spirit

  • A quick learner with the ability to adapt rapidly

Bonus

  • Interested in the crypto field (crypto knowledge is NOT mandatory)

  • Prior experience working on finance-related products OR crypto-related products, confident with numbers

  • Prior experience working in a start-up / fast-paced environment

Interview Process

  1. Talent Screen - 30 min

  2. Take Home Test - 1-3 h

  3. Technical Interview - 60 min

  4. Team Interview - 45 min

  5. Leadership Interview - 45 min

Benefits

Fully-Remote / Hybrid – The choice is yours! 🌍🏡

🎉 25 Days Paid Holiday + Bank Holidays + Your Birthday Off 🎂
⭐️ Earn an extra day of annual leave for every year you're at Cryptio 🎁

👶 Attractive Maternity and Paternity Policies for your growing family 👨‍👩‍👧‍👦

💪 Gym Classes or Spa Treatments with ClassPass (or gym reimbursements)! 🧘‍♂️🧖‍♀️

💻 Apple MacBook Pro – The best tech at your fingertips! 💻✨

💵 $200 Workplace Budget to create your perfect home office! 🏠💼

📚 Training and Development Budget – Invest in yourself and grow! 🚀

*UK have these additional benefits: 4% Pension Contributions towards your future + Private Medical & Dental Insurance with Allianz.

*France have these additional benefits: English language course options.

Top Skills

Docker
Git
Grafana
JavaScript
Postgres
Python
Ruby
Typescript
Zendesk
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The Company
HQ: London
52 Employees
On-site Workplace
Year Founded: 2018

What We Do

Cryptio is an institutional-grade crypto accounting platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We're bridging the gap between the blockchain and accounting systems – transforming DeFi, custody, OTC, and exchange data into auditable records for accounting, treasury and tax filings

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