Technical Support Engineer III

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

It is the responsibility of the Technical Support Engineer III to provide on-site IT to internal & external users while performing excellent guest service in fast-paced, live events venue. In addition to support, the Technical Support Supervisor acts as a project manager for IT projects throughout the property. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of MGM.

All duties are to be performed in accordance with departmental and MGM Resorts policies, practices, and procedures.

THE DAY-TO-DAY:

• Plans, leads and administers technology projects, including but not limited to network and systems projects.
• Monitors/takes action on all advanced systems or network issues and escalated/high priority incidents while working cooperatively with the Corporate IT department and vendors to facilitate correction of incidents and problems during regular business hours and weekly live events.
• As subject matter expert on system and network technologies, identifies/troubleshoots issues, sets priorities in incident resolutions, resolves/repairs advanced system/network problems, and makes recommendation on problem resolution for issues for wide-scale or prevailing/ongoing issues.
• Partners with Corporate and Regional IT teams to facilitate process alignment, implement data center equipment standards, creating standard processes, and installing servers, storage, networking and other technology equipment throughout the property.
• Performs troubleshooting and preventive maintenance on servers, network devices, and other infrastructure devices in the data center, IT closets, and across property. Installs service releases and performs routine maintenance on desktop applications.
• Collects performance data from network devices and system components such as file and print servers, applications servers, storage devices, and other systems in the data center or IT closets, in support of evaluation of incidents and execution of problem resolution; corrects and implements solutions or escalates to IT leadership, as needed.
• Create technical documents, includes procedural and policies; ensures a full set of documentation for all systems and networks are updated and maintained, as required.
• Answers inquiries in person and via telephone, e-mail, and voicemail concerning the use of computer hardware and software.
• Updates the shift report daily to include required information updates and to reflect significant activities that occurred during the shift.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Responds effectively to guest inquiries related to MGM providing excellent guest service.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management.

THE IDEAL CANDIDATE:

• Bachelor's degree or 2+ years of prior relevant experience - preferably with a strong technical understanding of the various hardware, software and networking systems being supported

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Professional and personal development through programs and networking opportunities

• Health, vision, and dental insurance

• 401k plan

• Professional development opportunities

• Tuition reimbursement 

• Exclusive discounts on entertainment, food, hotel stays, and more.

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19744

Are you ready to JOIN THE SHOW? Apply today!