At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Technical Support Engineer position works to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. They will provided direct assistance to customers as an escalation point for complex issues and also works with our premium customers.
They also actively participates in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies. Technical Support Engineer helps onboard new employees, and helps mentor, advise, and train employees on both technical and soft skills.
This role is hybrid in India. We are only able to accept applications for those based in India or have sponsorship to live and work in India. We are looking for a candidate who wants to work hybrid from the Bangalore office half of the week.
What you can expect to do in this role:
- Utilize available resources to independently resolve support issue.
- Work directly with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologies.
- Act as an escalation point for technical questions and case consultations for our most complex standard support issues and environments, and working with our enterprise customers.
- The position also actively participates cross-departmentally and cross-regionally in the creation, maintenance, and sharing of technical information and documentation related to core Jamf products and supporting technologies.
- Conduct technical training on core products and supporting technologies for both internal and external users.
- Use judgment to determine the appropriate channel of response and effectively communicate through that channel (email, phone, screen sharing, etc.)
- Work closely with Product Specialists and Product Management to submit and evaluate Product Issues and feature requests respectively.
- Occasionally be on call for Support issues outside of normal business hours.
- Work cross departmentally as required to resolve customer issue.
- Maintain case management to ensure that target response times are met.
- Onboard and mentor new employees in a one on one, or one to few setting.
- Other duties and special projects as assigned.
What we are looking for:
- Professional working proficiency in English (Required).
- Minimum of 2 years ability to troubleshoot issues related to systems, networks, and hardware (Required).
- Minimum of 2 years experience with Jamf or other MDM solutions (Preferred)
- Minimum of 2 years experience using command-line tools (Required).
- Minimum of 2 years experience in technical support and/or systems administration (Required).
- Minimum of 2 years experience with MacOS and server platforms (Required).
- Minimum of 2 years exceptional customer service skills along with the ability to interact with internal and external customers (Required).
- Ability to communicate complex technical terms in an easy to understand, non-technical manner.
- Apple Platform experience.
- Strong problem-solving skills.
How we help you reach your best potential:
- Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine.
- Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine.
- Named a 2024 Best Companies to Work For by U.S. News.
- We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
- Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!
What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]
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What We Do
Jamf, the standard in managing and securing Apple at work, extends the legendary Apple experience people love to businesses, schools and government organizations through its software and the 100,000 members of Jamf Nation, the largest community of Apple IT admins in the world. Today, 75,300 global customers entrust Jamf with more than 32.3 million devices as of 12/31/23.
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