A DAY IN THE LIFE
Do you measure your success by the success of your customers? At Duda (www.duda.co), we are driven by our desire to empower our customers with the most innovative tools for creating, managing and cultivating the online presence of their SMB customers.
We are looking for a Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!
WHAT YOU’LL DO:
- Respond to customer support inquiries via chat, phone and email promptly and accurately
- Handle technical escalations and collaborate with peers to coordinate solutions
- Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
- Engage with customers to ensure all Duda functionalities and offerings are fully utilized
- Advocate for customers needs and contributing to our growing knowledge base of articles and videos
- Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base
As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.
WHAT YOU BRING:
- Advanced proficiency in written and spoken English is required
- Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s
- Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
- A Strong technical curiosity and a drive to understand how things work
- An Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively
- 1+ years of experience providing exceptional customer support in a SaaS or technical software company
WHO WE ARE AND WHAT WE DO
Duda is the leading web design platform for professionals, serving freelancers, digital agencies, large hosting companies, and SaaS platforms worldwide. Our platform powers over 18 million websites, and we've partnered with major industry players like TripAdvisor, GoDaddy, and more!
We are headquartered in Louisville, Colorado, with offices in Tel Aviv, Israel; London, UK; Quebec, Canada, and Florianópolis, Brazil.
Please note: Envie uma versão em inglês do seu currículo ao se inscrever. Observe que todas as entrevistas serão feitas em inglês. Candidatos devem ter residência e disponibilidade para trabalhar presencialmente - terças, quartas e quintas - em nosso escritório de Florianópolis.
#LI-hybrid
Top Skills
What the Team is Saying
What We Do
Duda is the leading white label web building platform for digital agencies, SaaS platforms, and web professionals offering web design services to SMBs. Powering more than 1 million websites, Duda offers web professionals a comprehensive suite of tools to build pixel-perfect, feature-rich websites efficiently and at scale.
Why Work With Us
At Duda, our philosophy is centered around learning and growth. We see challenges not as obstacles but as opportunities to spark new ideas and become better at what we do. This philosophy impacts everything we do, from how we interact with customers to the care we extend to our team. From the moment you join Duda, you'll feel like a valued member.
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Duda, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Duda, we believe in collaboration and teamwork. Our hybrid policy allows employees to work in the office Tuesday - Thursday.
