The Role
As a Bilingual Technical Support Analyst, you will provide exceptional technical support to clients worldwide, analyze and optimize configurations, collaborate with development and success teams, and troubleshoot issues effectively.
Summary Generated by Built In
InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.
We are seeking a skilled Bilingual Technical Support Analyst to enhance our support team. In this role, you will:
- Provide exceptional technical and functional support to clients worldwide through various channels including email, tickets, and remote sessions (e.g., TeamViewer, Zoom).
- Analyze and optimize client configurations, offering recommendations to improve platform efficiency.
- Collaborate closely with our development and customer success teams to troubleshoot and resolve issues.
Do not hesitate to apply if you…
- are fluent in English and Spanish
- enjoy working with clients, providing top-level support
- think analytically
- have strong communication and troubleshooting skills
- have previous experience in technical support for software and/or infrastructure
- are tech-savvy
- are familiar with Windows and Linux environments
- read logs
- worked with networks and connectivity
Having previous experience using InvGate products is a big plus!
Our benefits include career development opportunities, English lessons and extended PTO.
Top Skills
Linux
Windows
The Company
What We Do
InvGate supports organizations in their IT and enterprise operations with modern and scalable service modern solutions.
