Technical Support/Presales Analyst

Posted 11 Days Ago
Be an Early Applicant
Spain
Entry level
Software
The Role
The Technical Support/Presales Analyst will provide technical support and presales assistance, analyzing client configurations, conducting product demonstrations, and collaborating with internal teams to ensure a top-notch client experience.
Summary Generated by Built In


InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology. 

We are seeking a skilled Bilingual Technical Support/Presales Analyst to join our team in Spain. This hybrid role combines exceptional technical support with presales assistance, ensuring our clients have an outstanding experience.

Responsibilities:

Technical Support:

  • Provide top-notch technical and functional support to clients worldwide through email, tickets, and remote sessions.
  • Analyze and optimize client configurations, recommending improvements to enhance platform efficiency.

Internal Collaboration:

  • Work closely with the development and customer success teams to troubleshoot and resolve complex technical issues.
  • Support the sales team throughout RFI and RFP processes by providing technical insights.

Demos and Presentations:

  • Conduct tailored product demonstrations that address clients’ pain points.
  • Respond to technical questions from internal and external stakeholders.


What we’re looking for:

  • Fluency in English and Spanish (spoken and written).
  • Experience in technical support, presales, or software implementation.
  • Strong communication and problem-solving skills.
  • Familiarity with Windows and Linux environments, as well as networking and connectivity.
  • worked with networks and connectivity


Our benefits include career development opportunities, English lessons and extended PTO.

If you want to know more about us, visit our website: www.invgate.com


Top Skills

Linux
Windows
The Company
Buenos Aires
213 Employees
Hybrid Workplace
Year Founded: 2008

What We Do

InvGate supports organizations in their IT and enterprise operations with modern and scalable service modern solutions.

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