Technical Support Analyst - SCIB
Country: Spain
SCIB Global is looking for a Technical Support Analyst based in our Málaga Towers office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander CIB (www.santandercib.com) we are key players in the transformation of the financial sector. Do you want to join us?
Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation.
WHAT YOU WILL BE DOING
As a Technical Support Analyst your tasks and goals will include:
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Technical Level 0 and 1 support of the global SCIB platform both onsite and remote.
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Reception, prioritization, investigation, escalation and resolution of incidents.
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Critical Alerts monitoring.
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Rising and follow up of continuous improvement plans for batch and online.
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Continuous collaboration with second-level teams and suppliers.
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Monitoring of metrics in order to improve and detect their deterioration.
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Communication with users being the only communication link with Business at times.
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Knowledge of monitoring applications
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Experience in ITIL framework
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Management and resolution of incidents and requests through Service Now.
EXPERIENCE
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1-3 years of experience in relevant fields.
EDUCATION
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Degree in Computer Science or similar.
SKILLS & KNOWLEDGE
Techniques:
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Technical knowledge on the configuration and structure of SCIB platforms,
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Technical knowledge of incident flows and product production start-up.
Knowledge:
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Indispensable basic knowledge of wholesale banking and financial products.
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Indispensable English B2.
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Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.
Other:
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Guards availability.
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Ability to provide remote support (different geographies).
Top Skills
What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
