Southeast. Always the right career direction.
Job Description SummaryThe Technical Support Analyst Intern supports and maintains desktop computer systems and peripherals throughout Southeast Health and multiple outlying clinics and departments. They perform the installation and life-cycle management of desktops, laptops, tablets, and peripherals, and other IT end-user devices in accordance with approved Policy and Procedure.
Job DescriptionQUALIFICATIONS:
High School graduate or equivalent (required). MCP, A+, or other industry recognized technical certification (preferred). AS degree in Computer Science or related field (preferred). Exceptional customer service skills (REQUIRED).
LANGUAGE / COMMUNICATION SKILLS:
Good verbal and written communication skills. Good prioritization and decision-making ability. Ability to operate in a fast paced and stressful environment.
SKILLS / JOB DUTIES:
Provide Level I technical support to clinical and line of business end users. Installs and configures a variety of end-user IT devices (desktops, laptops, tablets, etc.) for use throughout the hospital and multiple clinics. Deploys software to workstations and laptops using manual processes and automated tools. Maintains accurate inventory of hospital IT assets and equipment. Assists with regular preventive maintenance on equipment throughout the hospital and clinics. Assists with troubleshooting and repairing of various problems related to end-user systems, including hardware and software issues. Escalates problems and reports anomalies to senior staff in a timely and efficient manner. Maintains service levels consistent with defined Service Level Agreements.
ShiftDayShift Details8:00 am - 4:30 pm
FTE0.5
TypeRegular
Join one of Forbes 500 best mid-sized employers in America.Equal Employment EmployerSoutheast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.
What We Do
Since opening its doors in 1957, Southeast Health has provided for the changing healthcare needs of the growing communities it serves which includes about 600,000 residents neighboring communities and counties of Southeast Alabama, Southwest Georgia and the Florida Panhandle. Our progress represents the culmination of distinguished service by dedicated board members, physicians, employees and volunteers, and a supportive community.
It takes more than technology and a modern facility to treat people. It takes a team of dedicated, well-trained professionals to continually deliver quality healthcare. Employing about 2,500, Southeast Health is recognized as one of the largest employers in the region and is proud of its reputation of providing a positive and responsive work environment. Southeast Health's medical staff consists of more than 225 active members and just over 400 total members either board certified or board prepared in specialties representing virtually every area of medicine.
Through innovation and sustained performance, Southeast Health, a 420-bed regional referral center, has achieved the reputation of providing the best diagnostic, clinical, surgical and patient care services available in the region
