Technical Solutions Manager

Job Title: Technical Solutions Manager (TSM)

Location: London  

Department: Supply 

Reports to: Director of Technical Solutions & New Media Owner Acquisitions

Employment Type: Full time 

🚀 Join the Future of Advertising at VIOOH! 🚀

Are you ready to help revolutionise the out-of-home advertising industry? At VIOOH, we're on a mission to transform the way brands connect with their audiences through cutting-edge technology and innovative solutions. If you're passionate about driving change and thrive in a dynamic, fast-paced environment, we want you on our team!

🌟 About Us:

VIOOH is a global leader in digital out-of-home (DOOH) advertising, connecting buyers and sellers in the programmatic marketplace. Our platform empowers brands to reach their target audiences more effectively and efficiently than ever before. We believe in the power of collaboration, innovation, and making a real impact in the world of advertising.

💼 Your Role:

As our new Technical Solutions Manager, you’ll play a pivotal role in shaping the future of DOOH advertising. You’ll be responsible to owning and building collaborative technical relationships with our Media Owner partners. Working closely with them to understand their set up (technical and commercial) and facilitating the deliver their commercial goals, through technical features, deliveries and trainings. Your expertise in technical account management, technical solutions and or OOH will help us push boundaries and achieve our ambitious goals. 

Our Technical Solutions Managers are superstars at making the complex simple, helping train our Media Owners on new features, test new deliveries and troubleshoot day to day issues. 

🎯 Key Responsibilities:

- Provide service and support to a number of DOOH media owners: enabling business, ensuring optimum platform knowledge and usage, provide trading insights and driving overall revenue growth for the customer

- Facilitate deal execution between buyers and sellers, providing expertise across all programmatic trading models and platforms (PMP, programmatic / direct) and also assisting on troubleshooting of deals

- Support media owners in their set up, knowledge and utilisation of the platform, uptake of new features and trade with new demand partners. Support the commercial efforts to upsell and cross-sell new products / features to media owners

- Coordinate product feedback and ensure up to date knowledge and training of all platform features between internal and external stakeholders

- Develop and strengthen relationships with key business stakeholders; be an extension of their team 

🧩 What You Bring:

Experience: 2+ years working in technical account management, technical solutions, ideally within Media

Skills:

- Extraordinary customer service and relationship management experience

- Understanding of advertising technology, programmatic exchanges, digital targeting, tracking and related trading models

- Experience of working with/for media owners and sound understanding of their interaction with commercial and technical partners

- Ability to educate and transition customers to a new method of trading, whilst protecting a core business

- Knowledge of SQL Databases (MySQL preferred) and basic network configuration

- Knowledge of XML

 🌈 Bonus Points For:

- OOH experience

- Any languages however ideally Spanish, French or Arabic 

🚀 Your Superpowers:

- Exceptional analytical and problem-solving skills

- Stellar communication and interpersonal abilities

- Independent and collaborative working style

- Adaptability in a rapidly changing environment

- Keen attention to detail and superb organizational skills

🎁 What’s In It For You:

- Competitive Salary & Bonuses

- Health & Wellness: Comprehensive health, dental, and vision insurance.

- Work-Life Balance: Flexible working hours and hybrid work model

- Growth Opportunities: Professional development and career advancement.

- Time Off: Generous annual leave policy 

🌍 Diversity & Inclusion:

VIOOH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that diverse perspectives drive innovation and success.