Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.
Technical Services Specialist - Broadcast Technologies
Location: UK OR US (LA or Atlanta) - you will need to be eligible to work in the region which you are applying for
Reports to: Manager, Technical Services (based in LA)
ABOUT THE ROLE
This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services Specialist (Broadcast) will work on various platforms, mainly LED stages, and mixed reality technologies: helping us achieve our clients creative vision with our technical acumen.
This person will collaborate alongside Disguise’s solutions designers, creative services, project managers, engineers, third-party vendors, and most importantly, the customer - ensuring projects are implemented successfully; on time, to scope, within budget and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with internal and external stakeholders across multiple regions and time zones.
The Technical Services Specialist will need to travel based on the global project demand. Both domestic and international travel is required (roughly once a month), and sometimes at short notice, where you will be onsite at the client for roughly for 1-2 weeks per project.
This person will play a pivotal role at Disguise as the gateway between our technology, the customer and their audience's visual experience.
What you will do:
- When working on customer projects, you will:
- Pre-sale stage: work with sales team to understand clients’ need and provide technical insights
- Design stage: provide Broadcast and XR industry insights to the Solutions Design team and propose innovative solutions to enhance user experience
- Pre-production stage: support the project management and creative services team in the technical designs for project installation. Anticipate and resolve potential issues before they escalate. Facilitate communication between teams for a seamless project workflow
- Customer SetUp/Implementation stage(onsite): set up and optimise the Disguise systems according to technical design and clients needs; on time, within budget, to scope. Delivering customer excellence.
- Post-production stage: handover and train customer on installed system
- While you will be focussing on Broadcast and XR, you may also be required to work on other customer verticals such as virtual production, live events, immersive experiences, and other fixed installations. However, Disguise will provide you additional training for these areas if you do not have these secondary industry experiences.
EXPERIENCE:
- 3+ years experience installing and setting-up complex Broadcast technical systems and control interfaces; including hardware, software, and relevant third-party products such as Ross, Grass Valley, Sony
- Experience working in Sport/Live and News Broadcasting environments
- Experience using and troubleshooting technical gear related to broadcast production (including cameras, broadcast switcher, networking)
- Experience managing 3-4 client projects concurrently, to budget, on time, and to a high quality
- Experience working on and travelling to client sites
- Up to date knowledge with the latest trends in the Broadcast and XR industry
BEHAVIOURS & VALUES:
- You have a passion for transforming traditional business processes and workflows with leading edge broadcast and XR technologies
- You have excellent attention to detail, when writing and reviewing technical designs and are commitment to implementing high quality customer solutions
- You are collaborative, working with the internal team and customers across multiple time zones
- You are technically competent and interested in building out a product (ie, what the product should do, what else can make the product great)
- You are happy to expand your knowledge - we will train you Porta, Ipsum and Chronos, as well as new customer verticals as needed
- You are flexible to travel to both domestic and international client sits, roughly once a month, and sometimes at short notice
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches.
Disguise’s Emmy award-winning ecosystem of software and hardware is revolutionising every sector of the entertainment industry. With visual experience software, seamless end-to-end workflows, proven premium hardware and a Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around.
Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team, Meptik. Working with Disney, Snapchat, Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment.
To discover the next dimension of entertainment at Disguise, check out our showreel.
Don’t Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
- Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
- Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
- Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
- Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
- Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.
Our benefits
- We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
- Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
- Hybrid working between home and our offices (dependent on role and location)
- Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, employee assistance programmes
- Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
- Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
- Training, coaching & mentoring
Top Skills
What We Do
Disguise is the industry-leading platform at the heart of the new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle and the most talked about shows on Earth.
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