Technical Services Representative

Company Description

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.

Job Description

SUMMARY
Provides technical interface between customer and company engineering, manufacturing and program management representatives. Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users. This position may also have a Technical Marketing Focus that works with end-users and internal customers to define and adapt to market segment requirements. May be assigned to one or more product managers in support of one or more product lines.

REPRESENTATIVE ACTIVITIES: Activities and duties will vary depending upon the functional area assigned. Activities may include, but are not limited to:

• Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in product technology.
• Solve customer problems and issues by identifying short-term root cause and corrective actions. Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
• Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
• Assess customer needs in order to recommend appropriate products/services. Investigate new applications or improvements to products with customers.
• New to the role; however, normally has technical knowledge and experience in assigned technology product line(s) and/or products. Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills.
• Has good technical problem-solving experience.
• Builds knowledge of the company, processes and customers.
• Solves a range of problems; analyzes possible solutions using standard procedures. 
• Receives a moderate level of guidance and direction. 
• Has some latitude for unreviewed action or decision.
• Applies some advanced skills to the position or specialization. 
• Uses best practices and knowledge of internal or external business issues to improve products or services.
• May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position.

Qualifications

Experience, Skills & Knowledge.

• Associates degree in Electronic/ Mechatronics/IT Engineering or equivalent experience.
• 0-5 years related Technical experience required.
• Good customer relationship-building experience required.
• Experience with product development and product commercialization processes.
• Strong problem-solving, analytical and mathematical skills.
• Strong teamwork and relationship building skills.
• Training and project management experience and skills.
• Strong customer focus and orientation.
• Strong attention to detail & organizational skills.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
• Excellent written and verbal communication and presentation skills

Additional Information

AVERY DENNISON OFRECE IGUALDAD DE OPORTUNIDADES LABORALES Todos los solicitantes elegibles serán considerados para la oportunidad, independientemente de su raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad, estado de veterano protegido u otro estado protegido. Toda su información se mantendrá confidencial de acuerdo con las leyes vigentes.