Technical Services Manager

The Technical Services Manager position will be based at one of three Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position will be responsible for management of the Technical Services Department including:- Cable Specialists, Satellite/Cable TV Specialists, and the Copier Technician and will report to the IT Manager. The additional duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.

DUTIES:

• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
• Comply with all Environmental Health & Safety and Quality Assurance requirements and goals.  Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.

• Prepare, develop, coordinate, and integrate all work relating to Fiber Optic cable installation, splicing, terminals, troubleshooting, and repairs made to existing and new cables.
• Work with Department of State personnel in designing future growth and installation of fiber optic equipment and devices, copiers, printers, and consumable orders.
• Integrate with IT for proper addressing, naming, and documentation of associated peripherals and switches.
• Maintain new cable installation updates with site AutoCAD specialist.
• Perform other duties as assigned.

REQUIRED:

• Minimum Acceptable Experience Level: Three (3) years’ experience in IT or Technical Services Management or Supervision.
• Knowledge, Skills, and Abilities:
  • Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
  • Knowledge of Fiber Optic and Ethernet infrastructure cabling, including OSP and ISP
  • Printer and Copy Machine servicing and maintenance
  • Expert computer skills, specifically in Microsoft Office suite: Word, Outlook, Excel and Power Point.
  • Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.
  • Cross-cultural sensitivity with an international perspective.
  • Excellent organizational and time management skills.
  • Ability to become an active and functioning member of a team.
  • Must have the ability to be innovative and be an agent for change.
  • Expert communication skills to facilitate and disseminate information.
  • Education: A high school diploma or GED.  Additional experience may be considered in lieu of a college degree.

• Passport, Licenses and Certifications:

• As part of pre-contingency requirements, by the time the visa process starts, candidates must possess a valid passport of home country with a minimum of 18 months remaining to expiration date with 8 blank pages.
• Valid drivers’ license from Home of Record.
• Certification in Fiber Optics or Ethernet cabling.

• Security Vetting: Already possess a US Government issued security clearance or Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification or US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.
• Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.
• Citizenship: Must be eligible for US Government Clearance.
• Medical: Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.

DESIRED:

• A vocational diploma in Internet Technology, Bachelor’s degree in related disciplines preferred.
• Previous out of home country experience is highly desirable and previous work experience in harsh environmental conditions is a plus.
• Experience working with Amentum.

WORKING AND LIVING CONDITIONS:

This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120- 130 degrees Fahrenheit/50- 55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.