Technical Sales Support Analyst

Shift 1 (United States of America)

Position Summary:

Develop comprehensive sales quotations, track order progress, intervene with customers and internal organization on order issues, participate in customer discussion when required for sales support, work closely with sales organization to determine order specifications, work with manufacturing to set delivery dates and resolve issues. 

Work You’ll Do:

• Prepare sales quotations for sales organization
• Enter orders.
• Advise and support sales and customers in the selection of the correct equipment for specific applications
• Communicate with salesforce and customers
• Investigate problem orders and provide improvement suggestions
• Relay confirmed ship dates to sales and customers
• Help in the development of sales tools
• Provide input on sales quotations for customers
• Track order progress and resolve order issues

Team:

Part of the Customer Service Team.

Basic Qualifications:

• Should be able to work with multiple projects (multi-task) in a specialty product environment.
• Ability to read and understand Engineering Drawings to quote properly.
• Ability to review and understand preinspection reports for quoting screw rebuilds.
• Proficiency in the use of PC based applications, including Microsoft Office.
• Computer  Literate
  • Excel
  • Word
  • Project
• Mechanical aptitude
• Ability to perform well in strenuous and high-pressure settings
• High energy/drive for successful completion of tasks
• Careful attention to detail

Preferred Qualifications:

• 2-3 years of related experience or equivalent years of experience and training
• Combination of education and experience as described above
• Associates Degree in Business or Mechanical Engineering

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Who we are: 

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.  Milacron is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".