Technical Publications-Engineer I

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“Bring your passion for learning new and emerging technologies to FICO where you’ll be part of an innovative product team with hands-on access to the product.Our Technical Writers create documentation deliverables for leading edge software products deployed in Cloud, SaaS, ASP, and hosted environments. The deliverables may include installation guides, user guides, API reference guides, tutorials, examples, videos, and blogs.” – Director, Technical Publications

What You’ll Contribute

• Proactively learn about the FICO products to which you are assigned.
• Work with the development team to define the documentation deliverables for each release.
• Research, write, and edit the deliverables.
• Coordinate the production and handoff of all final deliverables.
• Frequently interact with Product Managers, Development and QA teams, and subject-matter experts.  Interaction is both scheduled and ad hoc in our iterative development environment.
• Work with other technical writers across FICO to look for ways to continually improve our processes and procedures.

What We’re Seeking

• BA/BS degree in Technical Writing, English, or Computer Science.
• 2-4 years technical writing or software development experience, or the equivalent combination of work experience and education – all candidates will be asked to provide writing samples.
• Proven ability with English spelling, grammar, punctuation, syntax, and composition rules and a clear business/technical writing style.
• Familiarity with DITA, XML, and HTML.
• Basic understanding of cloud-based development concepts. API knowledge is a plus.
• Familiarity with Markdown is a plus.
• Experience working in an Agile environment is a plus.
• Experience developing product videos is a plus.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.​

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy