Technical Program Manager

What we want to accomplish and why we need you

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

About the Role:

As Technical Program Manager your primary role is to drive the successful completion of Suki’s joint development efforts with its platform partners, overseeing communications and progress. This entails establishing processes and expectation setting for internal and external communications, triage and response times. You will develop and maintain detailed project plans which identify and capture dependencies, provide insights into progress or blockers, and create/maintain alignment on requirements as a source of truth. You will be responsible for monitoring progress through each development stage and hitting key milestones, collaborating with engineering, product and commercial teams to adjust course as appropriate.

Partnering with Product, you will be the point person for each engagement and as the client-facing technical resource, set expectations for prioritization and drive alignment across stakeholders. You will also be responsible for partner-facing communications, including but not limited to escalations where appropriate, release versioning and release notes. Internally, this entails close collaboration with Product and Engineering to track and facilitate onboarding for our partners and the partners’ customers.

You will collaborate extensively with our Commercial, Product, Engineering & Support teams, reporting on the status of project phases and potential technical issues, escalating where appropriate and maintaining meticulous tracking documents. You will also identify areas for optimization within Suki’s technical programs with a focus on efficient and precise cross-functional collaboration, identifying opportunities for improvement and implementing action plans.

You will also be responsible for improving existing processes and developing new approaches to create efficiencies. You are excited to join the fast-moving Suki team, and committed to excellence!

Responsibilities and expectations include but are not limited to:

• Program Management: Establish and maintain project plans, connect cross-functional counterparts, regularly report on progress, and escalate potential issues. You will also facilitate process improvements to achieve on-time and on-target delivery, including but not limited to addressing process gaps around execution, identifying dependencies and implementing processes for risk mitigation.
• Technical Skill: You will need to have a strong understanding of agile software development processes, technical roadmap terminology and Suki’s technology. You will also know how to establish and drive repeatable and efficient processes for successful collaboration with Suki’s partners.
• Leadership: You will drive action in cross-functional settings and influence stakeholders both internally and externally. You are able to deal with ambiguity.
• Executive-Level Presence and Communications:  Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues.
• Organization: Utilize JIRA for issue reporting, status, escalation, and task management in collaboration with the Engineering team. Utilize organizational tools for project tracking and status reports.
• Adaptability:  You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact.
• High-Accountability:  You can be counted on to consistently deliver high-quality work and results.
• Customer-focused: You are obsessed with the customer experience. You can translate complex issues into concrete action plans. You aim to ensure partners are receiving 100% quality service. 
• Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our playbooks and processes.
• Travel:  You are willing to travel as needed for onsite engagements with Suki’s platform partners.
• Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US.

Requirements:*

• 8+ years of enterprise customer facing experience within healthcare SaaS
• 5+ years of technical program or project management experience
• Project management professional (PMP) certification
• Healthcare IT consulting experience strongly preferred
• Technical understanding of software development kits (SDKs), cloud services, EMR integration and SaaS solutions 
• Strong knowledge of APIs and healthcare data standards
• Exceptional communication, presentation, and conflict resolution skills
• Ability to think critically, prioritize effectively and communicate expediently
• Creative problem solving skills
• Strong clinical background with understanding of medical documentation and clinical workflows
• Proficient in Google Suite, JIRA
• This role is located in Redwood City, California and requires minimum of 3 days in-office per week

* Requirements is such a strong word.  We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Suki

• On a roll: Named by Fast Company as one of the most innovative companies, named Google’s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI .
• Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.
• Great investors: We’re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale.
• Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.
• Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties.  Check out what one of our users says about how Suki has helped his practice.
• Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. 

Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.

In compliance with the State of California Pay Transparency Law, the base salary range for this role is between $150000 - $160000 in CA.  This range is not inclusive of any annual variable targets, discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.