Technical Program Manager, EHR Integrations

At Counterpart Health, a subsidiary of Clover, we are transforming healthcare and improving patient outcomes with our innovative primary care tool, Counterpart Assistant. This tool was incubated by Clover Health as Clover Assistant (CA), and it has helped improve plan performance and clinical outcomes for Medicare members through proprietary AI technology.

We are looking for Technical Program Managers for the Engineering team to drive forward our integrations with external EHR systems. You will work internally with our technology team, with third party clinical practices, and with our EHR partners to ensure that Clover Assistant meets physicians where they work and maximizes the impact that CA has on the healthcare industry.

As a TPM on EHR Integrations, you will:

• Engage with our field teams to develop and facilitate the process to enroll third-party clinical practices in our EHR integrations.
• Drive new EHR implementations by understanding the various approval processes with each partner and collaborating with internal stakeholders to build project plans, set timelines, implement features, and communicate with leadership.
• Build relationships with our EHR partners to ensure smooth, ongoing management of our existing integrations, i.e. adding new features, testing/approving new app versions, and managing costs. 
• Understand the roadmap of our internal EHR team to assist in prioritization exercises and resource management.
• Develop processes that allow internal engineers to start development quickly against multiple EHR environments.
• Write EHR documentation for both internal and external stakeholders.
• Help foster an EHR-first product mentality within the larger Tech organization.

You will love this job if:

• You are excited to dive into large, complicated projects.
• You enjoy developing processes that increase developer efficiency.
• You enjoy working in a fluid, collaborative environment, defining and owning priorities that adapt to our larger goals. You can bring clarity to ambiguity while remaining open-minded to new information that might change your mind.
• You are not hesitant to jump in to help fix things that are broken, and you feel great responsibility to make sustainable systems. You are happy to fill in the gaps to reach a goal where necessary, even if it does not always fit your job description.
• You have a genuine interest in what good technology can do to help people and have a positive attitude about tackling hard problems in an important industry.
• You are a team player who has excellent communication skills.

Success in this role looks like:

• Driving increased adoption of Clover Assistant on EHRs across our provider network. You’re able to write playbooks to increase the speed of EHR setups. You’re able to understand common technical issues in order to either troubleshoot them yourself or gather enough details for our engineering team to investigate.
• Being the point of contact that providers and EHR partners want to reach out to when they have an issue that needs to be addressed. You’re empathetic, understanding, positive, and a problem solver.
• Developing strong relationships with your internal stakeholders  Our Leadership team feels kept up to date about your work in flight along with challenges and risks. Our Engineering team understands the challenges you’re seeing in the field and feels confident that their solutions are making a positive impact on our members.
• Managing smooth rollouts of new features in our EHR offering. Our Product team can depend on you to take their finished features and make sure they get approved by our various EHR partners. Our providers are aware of these features coming their way and know they can rely on you to take care of any issues quickly and effectively.

You should get in touch if:

• You have been a Program/Project Manager for an engineering or similar technical team for 3+ years, or you’ve been an engineer on those teams.
• You have been working for an EHR provider or working on EHR integrations.
• You have working knowledge of project management best practices and have experience working with related tools (i.e. Linear, Asana, JIRA, etc.).
• You have the ability to prioritize, multi-task, and handle competing deadlines.
• You can work flexible hours to collaborate with our engineers in time zones as far away as Hong Kong and New Zealand.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by offering comprehensive group medical coverage that include coverage for hospitalization, outpatient care, optical services, and dental benefits. We also offer a fitness and health reimbursement program designed to encourage and support an active and healthy lifestyle. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Mondays, company holidays, access to mental health resources, and a generous annual leave policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: We are committed to developing our talent professionally. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Reimbursement for office setup expenses
• Flexibility to work from home or from our office, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

A reasonable estimate of the base salary range for this role is $140,000 to $180,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.