Technical Product Support Specialist

Posted 2 Days Ago
Be an Early Applicant
Sydney, New South Wales
Senior level
Other • Security
The Role
The Technical Product Support Specialist coordinates facilities management in Australia, providing technical support for JCI Detection products and ensuring effective customer interactions. Responsibilities include site visits, training programs, customer mentoring, and maintaining relationships with internal and external customers.
Summary Generated by Built In

The company:

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

About this opportunity:

As the Facilities Coordinator you will coordinate the facilities across Australia to ensure effective management of the facilities including, environmental & sustainability, repairs & maintenance.

Responsibilities:

  • Liaise with Sales and Technical Services managers and staff to achieve timely and best available Technical Support experience for customers throughout ANZ

  • Coordinate and prioritise technical support site visits in the Sydney metropolitan area, Queensland regional, and as directed by the ANZ Technical Services Manager

  • Facilitate continuing support and mentoring of TFPP products, with a high level of professionalism in the day-to-day dealings with internal and external customers

  • Develop technical expertise of JCI Fire Detection products

  • Develop technical expertise of customers by development, promotion, and delivery of agreed and effective training and mentoring programs

  • Is dedicated to meeting the expectations and requirements of internal and external customers

  • Gets first-hand customer information and uses it for improvements in products and services

  • Acts with customers in mind

  • Establishes and maintains effective relationships with customers and gains their trust and respect

What we are looking for:

  • Diploma in Electronics or 6 years in Fire industry programming Detection Systems

  • Excellent written and verbal communication skills

  • Strong knowledge of JCI Detection Products

  • Willing to train customers

  • Willing to assist customer both onsite and offer technical support off site

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

How to Apply:

Click on the APPLY button to submit your application in confidence.

#LI-JS4

Top Skills

Electronics
The Company
HQ: Chennai
100,000 Employees
On-site Workplace

What We Do

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.

Similar Jobs

Movable Ink Logo Movable Ink

Product Support Specialist

Artificial Intelligence • Marketing Tech • Software
Easy Apply
Hybrid
Sydney, New South Wales, AUS
590 Employees
Sydney, New South Wales, AUS
26747 Employees

Rokt Logo Rokt

Strategic Customer Success & Solutions,

Artificial Intelligence • Digital Media • eCommerce • Marketing Tech • Software
Sydney, New South Wales, AUS
800 Employees
150K-359K Annually

Qualtrics Logo Qualtrics

Customer Success Manager

Artificial Intelligence • Information Technology • Natural Language Processing • Software • Business Intelligence • Generative AI
Sydney, New South Wales, AUS
5000 Employees

Similar Companies Hiring

MacPaw Thumbnail
Software • Security • Information Technology • Data Privacy • Cybersecurity • App development
Cambridge, MA
550 Employees
Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
SG
357 Employees
Artlist Thumbnail
Social Media • Other • Music • Digital Media
Tel Aviv, IL
450 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account