Technical Product, Support Specialist
Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for the better? Join Western Union as a Technical Product, Support Specialist.
Western Union powers your pursuit.
In this role, you will be the primary point of contact for the client, responsible for ensuring a smooth conversion to one of the processing platforms supported
Role Responsibilities
- Acts as primary point of contact for client with ultimate responsibility of ensuring smooth conversion to one of the FDC processing platforms supported.
- Interfaces directly with merchants, banks, third parties, sales reps, vendors, other internal departments, etc., to ensure adherence to established policies, practices and timeframes.
- Assists in assigning deliverable dates, identifying details for system, operation and programming requirements and coordinating all client training requirements.
- Analyzes portfolio to identify issues and offer solutions.
- Reviews, analyzes and tracks all business and systems requirements related to conversions.
Role Requirements
- A minimum of 3+ years of related experience.
- A degree in Computer Science or related fields is preferred.
- Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can-do attitude.
- Ability to communicate and evangelize concepts to internal stakeholders and external partners.
- Experience in supporting Western Union Payments & Digital business Operations by utilizing different channels like Vendor Management, Monitoring recommendations, Process Improvements, SLA Adherence.
- Rich experience in monitoring the production environment. With an eye for detail, flagging off potential issues before it turns out to be an incident.
- Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements.
- Excellent decision-making, communication, and collaboration skills.
- Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards.
- Availability to work in a hybrid model.
- Advanced English level is required.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Argentina-specific benefits include:
Gift for marriage, birth, school aid, etc.
Holidays Gift (Christmas boxes, Easter eggs).
Discount in universities.
Discount in gyms and other retail sites.
10 days off for non-pregnant father/mother
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#LI-YA1
Estimated Job Posting End Date:
11-22-2024
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.
Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful.
With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
Gallery
