Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Associate – TN API Support
Under direct supervision,
- Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.
- Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
- Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
- This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.
- Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.
Job Requirements
2 years to 4 years hands on experience is must
Core Skills
- Desire to work in a strategic problem-solving and customer support role.
- Excellent communication skills (written and verbal)
- Proficient fluency in written and spoken English is required. Language capability in Spanish and Portuguese are a plus.
- Ability to absorb knowledge easily over a short period of time.
- Attention to detail and ability to multi-task.
- Ability to work in a team environment.
Technical Skills
- Knowledge of technical languages as XML, SOAP, REST or HTML is a plus.
- Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus.
Ideal candidate background
- Students or fresh graduates in Programming, Computer Science, Engineering, or a related subject.
- Knowledge of web development/online programming languages.
Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-SG1
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
