We believe that this is a very special place and we are delighted to have been ranked in the UK’s Best Workplaces awards. Working at Belron® International Limited means collaborating with intelligent, driven associates to solve people’s problems with real care. We know this will be the best place you’ll ever work.
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Closing date for applications: 18th October 2024
The role partners with Belron Technical and Operations and delivers state-of-the-art and future-proof information technology that directly enables Belron’s strategic capabilities, such as Recalibration (Revenue €500 million in 2022), and provides critical information to technicians to reduce risk of post-fitting issues and technician safety. The role leads transformational projects on global basis and acts as a Global IT Business Partner for BT&Ops. The role oversees quality and performance of BT&Ops IT services and recalibration technology provided by strategic partners, e.g. Bosch, globally.)
This role offers a development opportunity for an internal candidate keen to advance their career in the field of automotive technology and innovation.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Develop true business partnerships with key senior business stakeholders
- Drive the continuous improvement and innovation of Recalibration technology and processes, collaborating closely with the Recalibration Test Centre and external partners like Bosch.
- Drive innovation and change in end-to-end processes including technology, data, risk management and culture.
- Identify and manage operational excellence and/or continuous improvement opportunities across a wide variety of processes
- Implement strategic design thinking for end-to-end process journeys for both customers & employees (technicians)
- Ensure that business requirements, process, data, solution and technology are aligned and integrated to support the customer & employee experience
- Support the business with creation of capability roadmap and managing the ongoing development of maturity growth in capability
- Ensure plans and deliverables are identified, defined, understood and delivered to standards
- Work closely with relevant internal and external business stakeholders ensuring engagement, connectivity and alignment to the end-to-end designs
- Manage a small team of direct reports and a portfolio of external suppliers
- Lead and influence a large international community responsible for execution in countries (Ops Directors, IT Managers).
- Collaborates with internal experts from BT&Ops teams and utilises the best expertise to benefit all.
THE PERSON
The following experience, knowledge and skills are essential:
Level of Education
- Degree educated
Work Experience
- Worked on major transformation programmes that included large technology implementations
Knowledge & Skills
- Excellent collaboration and relationship management skills.
- Demonstrable evidence of stakeholder management.
- Ability to handle diverse workload and tight schedules.
- Excels in working among diverse viewpoints to determine the best path forward
- Ability to work effectively in diverse cultures of Belron business units and partners (e.g., Bosch)
- Working proficiency in English language is essential
Circumstances
- Internal candidates are preferred
- Hybrid working - must be able to travel to offices in Milton Park, Cologne (Germany) and to partner sites (e.g., Bosch in Germany) when required
- Occasional travel internationally when required
The following skills & experience are desirable:
- Lean Six Sigma certified (BB)
- Project Management (APM/PRINCE2)
- Worked in agile, technology product-oriented environments
- Worked in Global business
- Experience with Recalibration technologies and processes
- Worked in automotive industry
- Experience of Operational Excellence & Continuous Improvement
- Experience of developing transformational end to end process designs
- Data Analytics - able to process complex data to assess and build recommendation
- Has a proven ability to apply strategic thinking to multiple, complex organizational and business issues, and has ability to translate into practical plans for project execution
- Change Management - must be capable of managing wholesale change programs that will cross over many teams
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This exciting role comes a very competitive salary and an extensive benefits package.
To All Applicants: Unfortunately, it is not going to be possible to respond to every application so if you have not heard back from us within 7 days, please assume that, unfortunately, your application has not been successful.
What We Do
Operating in 37 countries across 6 continents, and home to around 29,000 employees, who served 15 million customers in 2022, Belron is the world’s leading vehicle glass repair and replacement group.
We focus on building strong brands in the countries we operate in. Our key brands include Carglass®, Safelite® AutoGlass, Autoglass®, Lebeau®, O'Brien®, Smith&Smith® and Speedy Glass® .
Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about our purpose - we solve people’s problems with real care.
