Senior Technical Product Manager

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Our Great American Software Lab is looking for a Senior Technical Product Manager to join our IT organization. This role will partner with a variety of stakeholders, both business and IT, to drive delivery of solutions that meet our business objectives.

This role will be a key component in driving positive business engagement and delivering valuable products to our clients and customers. We are looking for someone who loves being part of a team, solving complex problems, and working hands on with technical delivery teams.

Essential Job Functions and Responsibilities:

• Leads a cross-functional team to define a product vision and strategy, product roadmap, and requirements for successful delivery.
• Collaborates with key business and IT stakeholders to define business objectives, facilitate sprint activities, and create and communicate requirements that translate business needs into strategic business and technology initiatives. 
  • Ensures a customer-centric and data-driven approach to identify and advocate for iterative deliverables with measurable outcomes.
  • Collaborates with key stakeholders on user adoption strategies and progress on product adoption.
  • Creates and maintains training materials as needed to assist in product adoption.
  • Monitors usage, assesses user data, and identifies opportunities to increase usage and improve user experience.
  • Creates and maintains an actionable and prioritized backlog.
  • Serves as the liaison between the business product owner, delivery team, and other key stakeholders.
  • Participates in or facilitates all agile ceremonies (e.g., standups, planning, retro, etc.).
• Displays technical aptitude towards APIs, services, and other integrations
  • Ability understand API request and response structures
  • Ability to test and triage APIs at multiple levels within an orchestrated ecosystem
  • Ability to translate technical details and needs back to business stakeholders
  • Partners with development team members to create and refine API documentation
• Instill Product Mindset with a balanced team approach:
  • Ability to breakdown complex problems into simple solutions focused on outcomes and important customer needs.
  • Focus on data-driven approaches to solving problems and validating solutions.
• Develops and maintains relationships across the business.
• May be tasked with coaching, mentoring, or pairing with other Product Managers.
• May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
• Performs other duties as assigned.

Business Unit:

Property & Casualty IT Services

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.