At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.
The Technical Operations Lead is responsible for the providing technical and leadership guidance to the global Production Operations team. The lead is responsible for the execution of tasks and projects which relate to the overall integrity and stability of the BBH Production Environments. This position will work closely with the technical support, infrastructure and development teams to monitor the production environment and engage appropriate resources to deal with production incidents. This role is accountable for the continuous improvement of the production operation processes. This includes the optimization / configuration of alerts generated by our monitoring tools.
Join us as a Technical Operations Lead!
Responsibilities
1. Technology
- Review and improve operational workflows and processes. Use technology to streamline process and improve controls
- Utilize metrics to identify trends and service improvement opportunities
- Function as an SME for GPM-Ops owned tools
- Perform advanced monitoring administration tasks and identify opportunities for improvement.
- Support the production job scheduling tools
- Build automation scripts to help improve the overall efficiency of the GPM-Ops team
2. Support
- Lead the department projects. Effectively manage the project resources and deliverables.
- Build strong relationships with the systems support teams to promote problem solving and innovation. Server as the escalation point for all system support teams..
- Guide and monitor the business and system communication efforts.
- Monitor transmissions to and from business partners and follow contingency plans when necessary.
3.Incident / Problem Management
- Lead the Incident Management activities within the GPM-Ops team. This includes the managing of incident / problem tickets, collaborating with support teams, effectively communicating issues and the documenting of events.
- Perform incident manager duties when required
- Perform first level troubleshooting of application and infrastructure issues. Follow documented troubleshooting processes to either resolve the problem or escalate to the support team.
- Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.
4. General
- Represent the GPM-Ops team in internal and external audits. Provide timely responses to various audit requests.
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Education
- BA/BS Information Technology, Computer Science or related field.
- 5+ years operations / systems support in a lead role.
Knowledge and skills
- Excellent client and interpersonal skills
- Strong problem analytical and problem-solving skills
- Comprehensive understanding of mainframe and distributed environments
- Experience with automation scripts
- Mainframe experience
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.
About BBH:
Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.
We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.
We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.
Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
Top Skills
What We Do
Brown Brothers Harriman (BBH) is a privately-held financial institution that has been a thought leader and solutions provider for over 200 years. We serve the most sophisticated individuals and institutions with expertise in Private Banking, Investment Management and Investor Services. Our 5,000 employees operate from 17 locations throughout North America, Europe and Asia.
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