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Overview:
Technical support and facilitator for the proper operation of the trading table of Bancolombia.
Responsibilities:
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Address end-user requirements of Trading Tables
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Ensure and validate the operability of systems in production.
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Analysis and diagnosis of service incidents
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Escalation and reporting to the factory on incidents and problems that demand it, including analysis of traces, logs, etc.
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Work collaboratively with third parties to resolve service incidents.
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Generation of service reports
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Support execution of support activities such as updates and laboratory tests.
Requirements:
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Bachelor's degree
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Minimum of 3 years’ experience in IT or Telecommunications systems support and end-user service.
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Management and technical knowledge of Trading systems.
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Desirable knowledge of solutions and products from the Unify line: Xpert Systems, Turrets, ASC EVOIPNeo Recording System
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Proven knowledge of network hardware and software, VoIP devices and troubleshooting.
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A team player with the ability to communicate well with team and customers.
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English proficiency
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
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What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers.
With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries.
Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
