Technical Instructional Designer

Hi, I'm Recruiter Minnie J, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Full-Time Technical Instructional Designer​ at CSG.

What you'll Do

Technical Instructional Designer

The Technical Instructional Designer will design, create, deliver and evaluate learning and development programs and services for the CSG Quote & Order product and its solutions. This role will also have the responsibility of establishing and maintaining learning content for the purpose of training both internal staff and external partners and clients regarding how to use and develop solutions on this product.

• Develops technical training content utilizing appropriate software, including Oracle UPK, Adobe Captivate, and Microsoft Office products.

• Review technical documentation, existing course materials, and interview SMEs for the purpose of developing instructional materials.

• Collaborate with end users to define and identify business procedures and establish content and documentation. Also collaborate with Subject Matter Experts (SMEs) to collect and interpret information.

• Utilize and updates training materials using CSG Quality and Document Control requirements.

• Delivers training programs including train-the-trainer operational training for CSG Quote & Order clients, induction training for new CSG staff, and solution development training for partners.

• Evaluate current training programs for web-based training potential.

• Design, develop and deliver web content, user guides, and end-user training materials. Deliver blended learning solutions (web-based training, instructor-led training) as necessary.

• Maintain accuracy of all documentation, including updating content over time to reflect new or changing features in the CSG Quote & Order product.

• Building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

Experience

• 3-5 years related experience as a Technical Instructional Designer

• Experience in Computer Science, and Telecom Catalog, Order Management, or Configure-Price-Quote (CPQ) domains highly desired.

Knowledge, Skills and Abilities

• Ability to apply current tools and technologies for cost-effective, convenient, flexible and accessible education.

• Proficient with eLearning content authoring systems, particularly Adobe Captive, and Oracle UPK.

• Excellent written and verbal communication skills.

• Expert technical writing/editing skills.

• Ability to distil complex information into clear, concise text.

• Ability to apply professional concepts to resolve issues.

• Excellent organizational skills, including ability to consistently adhere to multiple deadlines and frequently changing workload.

• Ability to work independently, delivering accurate documentation under deadline pressure.

• Ability to work effectively in a team environment.

• Documentation layout and design skills are a plus. Proficiency with other Microsoft Office applications.

• Ability to read, write, speak and understand the English language in a business environment.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something; great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Why CSG?

Inclusive Culture: We embrace diversity and strive to create an inclusive environment where all team members feel valued and supported.

Work-Life Balance: We understand the importance of balancing your personal and professional life. We offer flexible work arrangements and comprehensive benefits.

Professional Growth: We support continuous learning and professional development through various training programs and career advancement opportunities.

Employee Belonging groups: We support our people meet across CSG to connect, support and lead each other, everyone can feel valued as their authentic self at CSG.

Generous Maternity and Paternity Leave: We offer a generous parental leave policy for both primary and secondary carers, supporting you and your family during important life events.

Paid Volunteering Days: We provide paid volunteering days off, allowing you to give back to the community and make a positive impact.

And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

Location(s):

Indonesia Remote

Location(s):

Malaysia Remote