Technical Information Specialist
Black Canyon Consulting (BCC) is searching for a Technical Information Specialist to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health. This is a full-time position located at the NIH campus in Bethesda, MD and/or remote.
The Technical Information Specialist will provide technical support and user education for user account management systems provided by the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). These systems include My NCBI for managing user preferences, formulating, saving, and scheduling searches; My Bibliography for managing publication lists and NIH Public Access compliance; and SciENcv for managing NIH and/or NSF Biosketches for grant applicants. This position is an excellent opportunity to use state-of-the-art computer systems and gain experience using bioinformatics tools developed by a leading computational biology research group.
Responsibilities include, but are not limited to:
- Provide e-mail assistance to users of NCBI's account management systems, including questions related to creating and managing accounts, complying with NIH/NSF grant reporting requirements and adding publications to My Bibliography
- Write test scripts and conduct functional testing of new features
- Develop and maintain reporting infrastructure to reveal trends in customer concerns
- Collect and report common problems reported by users and work with design and development groups to devise solutions
- Participate in the ongoing design discussions of additional user account services, including new tools for sharing and interacting with NCBI content
- Develop educational content, including webinars, tutorials, videos, blog posts and social media content for educating users about these account management systems
Required Skills:
- Online searching of scientific databases
- Online searching of scientific databases
- Excellent oral and written communication skills
- Excellent organizational skills
- Excellent attention to detail
- Must be able to obtain a NIH Public Trust
Desired skills:
- Familiarity with modern web design and social media sites
- Masters in Library Science or Library and Information Science a plus
Benefits and Salary
We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.
We offer a competitive salary commensurate with experience and location. The targeted range for this position is $80,000 - $110,000.
If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!
What We Do
Official account of the National Center for Biotechnology Information (NCBI) at the National Library of Medicine. NCBI serves as an international resource for the scientific research community - providing access to public databases and software tools for analyzing biological data, as well as performing research in computational biology.
The NCBI was established in 1988 by an act of the United States Congress as division of the National Library of Medicine at the National Institutes of Health, with a mission to find new approaches to deal with the increasing volume and complexity of biological data in order to facilitate the understanding of genes and their role in health and disease.
The NCBI is made up of multidisciplinary research and development teams composed of molecular biologists, biochemists, structural biologists, clinicians, mathematicians, and computer scientists who:
Archive: Gather scientific and medical research data from around the globe
• Serve as the largest repository of the world’s primary biological research data
• Produce curated datasets to enhance the value and usability of the primary data
Access: Develop systems for discovering and integrating scientific and medical data
• Create search tools and data cross-referencing mechanisms
• Display and enable download of information from the world's largest collection of biological data
Advance: Promote understanding of processes that effect health and disease
• Perform cutting-edge research in computational biology
• Design and build algorithms, programs and systems for analysis of biological data
• Provide support and training through a varied and vigorous outreach program
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