Technical Implementation Specialist

Technical Implementation Specialist
Full-Time / Permanent 
ABOUT ODAIA
ODAIA noun
o·da·ia | \ 'oh-day-yeah \
An Ancient Greek word referring to “tools of the trade.”
You can also find more information about the company and our products at odaia.ai.
ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually. 
ODAIA's AI helps the world’s largest pharma commercial teams grow their brands by engaging HCPs at the right time—when they need information to make treatment decisions.
We use proprietary machine learning (ML) and large language models (LLMs) to help teams understand their customers—healthcare professionals (HCPs)—and predict prescribing behaviors.
ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.
OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. 
WHAT’S ON OFFER
As Technical Implementation Specialist, reporting to the Director, Engineering Development, you will have a critical role in configuring and implementing our AI-driven platform to enable our customer’s success. The ideal candidate will have a strong background in technical systems design, data analysis, customer onboarding and ETL technology.
WHAT YOU WILL DO

• Work directly with our customers to discover data assets and work to integrate them into our platform
• Build automated ETL workflows to enable repeatable and high quality data ingestion
• Configure our platform to meet the needs of the customer
• Utilize modern data tools like PySpark and Snowflake to explore and troubleshoot issues with ETL, data ingestion or system configuration 
• Utilize our platform to deliver weekly data deliveries
• Continuously seek opportunities to enhance system processes and reduce manual effort
• Collaborate with clients and internal teams to define technical requirements for implementations
• Configure and deploy solutions that integrate with clients’ existing systems, ensuring seamless data flow and functionality
• Lead troubleshooting efforts during implementation phases to resolve technical challenges
• Uphold security protocols to protect data integrity and comply with industry standards

WHAT YOU BRING

• Strong technical foundation: proficiency in programming (e.g., Python, SQL), database management, and cloud platforms (e.g., AWS, )
• Experience with data migration and ETL tools
• Experience with large data technologies such as PySpark and Snowflake
• Knowledge of APIs and integration frameworks
• Familiarity with industry-specific tools (e.g., Veeva Vault, Salesforce) and standards
• Excellent communication and interpersonal skills to work effectively with technical and non-technical stakeholders
• Strong problem-solving skills and a customer-centric mindset

WHAT WE OFFER

• A strong values based culture, we Ignite Innovation, Own It and Stand Together
• A high calibre, remote - first team 
• Tremendous growth and unique learning opportunities, working within a fast paced, growing scale-up environment
• A large amount of ownership and autonomy for managing things directly
• No waiting period for medical and dental benefits enrollment 
• Flexible working hours, focusing on what we achieve and not the number of hours we clock
• A flexible vacation policy
• Stock option grants
• Career development opportunities
• Virtual and in person socials and team meetings

LOCATION
We are a remote - first company headquartered in Toronto with frequent virtual and in-person collaborative work sessions and socials. 
EMPLOYMENT VERIFICATION
Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.
ACCOMMODATIONS AND ACCESSIBILITY
Accommodations are available on request for candidates with disabilities taking part in all aspects of our hiring process. For more on this, you can inquire about accommodations if you're invited to an interview.
DIVERSITY, EQUITY & INCLUSION
As an equal opportunity employer, ODAIA is committed to creating an environment that respects diversity and inclusion. ODAIA does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
At ODAIA, we are committed to building an environment where everyone feels included, valued, and heard. We are committed to creating a diverse workplace, and are an equal opportunity employer who does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.