Job Title:
Technical I, IT Operation
Job Description
ROLE DESCRIPTION
To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc’s contact centre technologies to run effectively and efficiently.
PURPOSE & CONTEXT
To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues; and assist in activities to achieve business objectives.
SKILLS/KNOWLEDGE & EXPERIENCE
• Prior experience of supporting multiple system and users in a contact centre environment.
• In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions.
• Clear and concise communication skills to all levels of staff.
• Planning, organisational, and time management skills.
• Ability to work under pressure and support operational requirements within short timescales.
• Proven track record in adhering to and supporting change management initiatives.
• Excellent understanding of relevant internal systems, software and hardware examples are HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP
• Ability to operate within a team of people to ensure operational requirements are supported and met within specific timeframes.
• Ability to multi-task and work on own initiatives in the absence of management. • Results focused and committed to high personal standards and a desire to develop via self-study and formal training.
• Ability to work from a Helpdesk system and work on requests based on priority and severity.
Location:
ZAF Durban - 6 The Terrace, Westway Office Park, Westville
Language Requirements:
Time Type:
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