Technical Customer Success Manager

Posted 10 Days Ago
Hiring Remotely in United States
Remote
Junior
Mobile • Software
The Role
The Technical Customer Success Manager will oversee the customer journey, ensuring clients maximize the value of Unlayer's products. Responsibilities include regular check-ins, relationship building, upselling services, and collaborating with product and engineering teams to address customer feedback and technical issues.
Summary Generated by Built In

We are seeking a highly skilled and experienced Technical Customer Success Manager to join our dynamic, international team at Unlayer. As a manager, you will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success.

Role & Responsibilities

  • Own and manage the full customer journey for Unlayer self-service subscribers
  • Regularly check in with customers to anticipate and address their needs, provide usage insights, and ensure they are maximizing product benefits
  • Build and maintain strong relationships with customers, ensuring their long-term success and satisfaction with the product
  • Become a product expert, staying up to date with new features, integrations, and best practices to help customers get the most value
  • Identify opportunities for upselling additional features or services based on customer needs and ensure renewal of contracts
  • Work closely with product and engineering teams to ensure customer feedback is incorporated into product development and improvements
  • Analyze and resolve complex customer issues, leveraging both technical and customer service skills to deliver timely solutions

Qualifications

  • Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Basic understanding of HTML, CSS, Javascript & SDK
  • Understanding of Vanilla JS, Vue, Angular and React a plus
  • Proven experience in a technical customer success or account management role
  • Exceptional communication and interpersonal skills
  • Proven ability to manage and grow customer accounts
  • Customer-focused with a passion for ensuring customer success
  • Must be able to work between East Coast or Pacific Time hour.

Top Skills

CSS
HTML
JavaScript
The Company
HQ: San Francisco, CA
39 Employees
On-site Workplace

What We Do

Use drag & drop to create emails in minutes. No coding or design skills needed.

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