i2 Group, a Harris Computer company, are seeking a Technical Content Designer to research, produce and manage content enabling our end users to use i2 products easily and effectively. This permanent position will be performed on a remote basis with an ability to come in to the i2 office in Cambridge, UK as business needs require (approx. 2 days per month).
The role involves owning and producing all product related content aimed at end users. The end users range in technical skills from those doing simple tasks to software developers writing plug-in components, so adapting the content to fit the needs of the user is a key requirement. This person will need to work collaboratively with a range of internal stakeholders to understand the products and produce engaging content. We are looking for someone to transition the existing reference documentation to rich online content which incorporates text, images, animations and videos.
What you will do:
- Produce thoughtful, intuitive and compelling content solutions for a range of product use cases and interactions - from onboarding, in-app education to user guides
- Produce technical or product content for a range users with varied levels technical competency. Adapt style and content to the target audience
- Curate and organize documentation to improve structure, readability, and discoverability with a content management system
- Maintain SDK documentation
Produce online (web) content for: -
- Release Notes for each product release – what’s new in this version
- Technical Notes describing any issues and workarounds
- API reference documentation – updates to the existing material
- Task orientated ‘How To’ guides to use the product
- Create short animations and videos to support the content
Work with UX Designers and Developers to: -
- Get a deep understanding of the product
- Integrate the content with the product (e.g. links to the online content, in app tour of features)
What we are looking for:
- A graduate in a related technical field; or equivalent related professional experience in core skills such as technical content writing, UX writing, conversational design or storytelling
- Someone with a portfolio of work that demonstrates your skills as a Technical Content Designer based on the description in the ‘what you will do’ section above
- Experience of using and managing content management systems to deliver product guides and reference material
- Proficiency in designing content that meets the needs of users wherever they are in their product journey (from beginner to expert)
- Producing technical or product content for a range users with varying technical competency demonstrating the ability to adapt style and content to the target audience
Experiences that will make your application stand out:
- 1-3 years of experience as a Technical Content Designer, UX Writer or Product Documentation role
- Working knowledge of i2 products or comparable intelligence analysis software
- Experience of content management systems. Bonus points for setting one up from scratch
- Managing multiple stakeholders
- Desirable to be proficient in: Markdown, Doxygen, Github Pages.
Person Specification:
The ideal candidate will be someone who can bring an innovative approach to modernising the existing documentation content and platform. We are looking for someone who has drive and energy to transform product documentation into compelling content that drives the adoption of our software. This would suit a person who takes a solution oriented approach and is willing learn about a complex product portfolio and has the desire to understand our users needs.
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
