About the role:
As Technical Consultant you will already have gained valuable experience implementing C8 across multiple clients. This experience is not only the cornerstone for your success but is also the basis to support the rest of the Technical/Functional team to achieve success in their respective projects.
Within each project the challenges are different but the requirements to deliver quality is a constant that threads its way through all aspects of delivery. As an experienced Technical Consultant, you strive to keep a high standard of delivery from a technical perspective by also supporting the Project and Leadership team to work towards a common goal.
From the Clients perspective you are the face of Centric, whether the interaction is remote or on-site, the interaction between yourself and the client must always be professional.
Having empathy when working with customers provides you the ability to understand where they are coming from, whether C8 will replace their existing PLM system or being a new implementation. Persons that have been working with the system for a long time will be nervous and as part of the implementation you play a vital role in the acceptance of C8 not just by the functional teams but also the technical.
Responsibilities
- Ensure a utilization target of 80% is kept.
- Lead Customer sessions for Migration and Integration
- Explain Architectural concepts based on C8 deployment options
- Understand and explain C8 best practices that will lead to a successful deployment.
- Work with the Functional stream to get the best solution based on customer requirements.
- Document implementation details for future use, either for support or the client themselves.
- Prioritization of Tasks against plan
- Conflict Management
- Escalation Management
- Understanding of customer SOW
- Provide estimation based on functional requirements
- Create and follow up on Technical Tasks to provide the required solution based on overall Project plan.
- Time Management & Tracking
- Budget Management for Technical tasks (example: data migration and integration) raising deviation when visible.
- Proactive progress tracking on assignments and timely feedback to Project Management
- Train customers on C8 technical solution according to the Centric training offerings throughout the different phases of the project
Daily Tasks
- Installation of C8 components
- Building of Migration code using Native Importer.
- Configuration of attributes based on Functional requirements.
- Advanced configuration based on Best practices.
- Data export setup
- Running upgrades for customer
Skills
- Execute Centric implementation methodologies
- Requirements gathering & documentation
- Translate functional requirements into performant Technical solutions
- Communication (internal / external)
- Create and recommend Technical options
- Explain complex Technical solution and concept in a simple understandable manner
- Feedback loop to project team
- Willing to share knowledge on different levels of the Centric organization
- Prepare and lead Trainings for both internal resources as well as customers based on demand
- Continuous Skill Development based on new Technologies added to the Centric enterprise.
- Tools:
- GitHub
- TypeScript
- Confluence & Jira
- Teams
- Excel
- Notepad ++
- Visual Studio Code
- Linux (basic)
- Qualifications:
- Certified IT Education and programming experience
- Java/JavaScript coding experience
- XML experience
- Database experience MSSQL / Oracle
Top Skills
What We Do
Centric Software® is the innovator behind the #1 Product Lifecycle Management (PLM) platform, Centric PLM™, that is blazing the trail for brands, manufacturers and retailers across all segments of the consumer goods industry. Headquartered in Silicon Valley, Centric Software has shattered the mold to create state-of-the-art digital solutions to satisfy the needs of every player in the market, large and small, and supports their mission to develop high-quality, sustainable products that are on time and on trend.
- Centric PLM delivers enterprise-class merchandise planning, product development, sourcing, quality and product portfolio optimization innovations specifically for fast-moving consumer industries. Centric PLM streamlines the product development process from concept to retail.
- Centric Planning provides best-in-class data and visually driven financial, merchandise and assortment planning as well as store and vendor forecasting to maximize margins and for seamless and fast, pre and in-season execution.
- Centric Visual Boards improves collaboration and decision-making of merchandising and buying teams through intuitive digital boards, driving innovation and decreasing time to market.
All Centric solutions are market-driven, ensuring they meet the needs of customers. These innovations include the first ever PLM mobile apps, 3D CAD connectors, sustainability integrations, and more. Centric Software has the highest user adoption rates in the industry and proudly maintains a 99% customer retention rate due to its seamless implementation methodology which ensures that 100% of its customers go live. Centric Software is proud to provide the best solution, backed by the best team to service the best customers.
Centric Software is a subsidiary of Dassault Systèmes (Euronext Paris: #13065, DSY.PA). For more information, please visit www.centricsoftware.com.
