Scope:
- Understanding customer requirements and business objectives
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Batch Monitoring
- Incident and problem management, change management, along with service requests within the SLA
- Proactively suggesting improvements and fixes for various issues (Technical, process and business related)
- Maintenance of Pre-production environment
- Patch Deployments, testing of patches in pre-production environments
- Purge activities, other regular maintenance activities
- Attending and driving high priority calls
- Provide assistance with technical issues
- Produce reports for internal purpose and as per customer requirements
- Communicate with stakeholders to understand their requirements
- Communicate with customers on resolution of various issues
- Work in shifts
What you’ll do:
- L2 and L3 Application Support
- SLA Adherence
- Work on system improvements
What we are looking for:
- Software: Good knowledge in PL/SQL, Unix and shell, able to write the scripts/debug the issues.
- 2-3 years of overall experience and moderate Knowledge of Blue Yonder Category Management
- Willing to work in 24*7 support operations
- Good understanding of support processes (Incident, change, problem).
- Able to work independently, handling the major issues and drive the MI calls/communications to the customer.
- Good communication and interpersonal skills
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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