Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
Major Accountabilities
- Drive discovery of business and functional requirements for our employee benefits (EB) platform
- Develop new functionality (custom objects, flows, workflow rules, assignment rules) leveraging all the standard platform features
- Interface with sales and operations team members to develop an understanding of user needs a preferences
- Produce and maintain project and platform documentation
- Provide in depth analysis, translating data into recommendations for the business
- Contribute to regular testing cycles in coordination with development and QA teams
- Performs research and interviews to determine technical business requirements and then translates into specifications for technical projects.
- Provides internal technical support and manages web-based services and customer support.
- Confirms requirements to ensure they meet stakeholders needs.
- Engages end users and business stakeholders to document and communicate business requirements.
- Translates the product vision into detailed specifications for the development team.
- Presents user requirements, functional specifications, technical specifications, and process flow diagrams to the
development team. - Performs other duties and responsibilities as assigned.
Requirements
- 6 years experience in technology business analysis
- Experience working with both business and technology partners
- Experience in project management
- Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
- Great communication and analytical skills required to interpret and transform data into useful information
Preferred Requirements
- Experience in P&C insurance products and/or employee benefits administration
- Experience with billing and payments systems
- Proficiency in use of data visualization tools (such as power BI)
Education
Must meet one of the following requirements:
- Bachelor’s Degree or equivalent work experience(One-year relevant experience is equivalent to one-year college)
- Associate’s Degree in a Technical Field
- Certification in relevant focus area
#LI
#IPG
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Top Skills
What We Do
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services across insurance, pet education, lost recovery services, and beyond across North America.
As a leading authority in the industry, we operate with a full stack of resources, capital, and services that support a multi-brand and omni-channel approach. We operate our own insurance carrier and partner successfully with other carriers, as needed. We believe that pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets
.png)
